Employer Industry: Employee Benefits Administration
Why consider this job opportunity:
Salary up to $22.50 per hour
Eligible for quarterly or annual bonuses based on role and applicable plan
Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and tuition reimbursement
Opportunity for career advancement and professional development within the organization
Supportive and collaborative work environment focused on client satisfaction
Engage with strategic Employer Groups and build lasting relationships
What to Expect (Job Responsibilities):
Serve as a resource for Employer and Partner account questions related to FSA, HRA, HSA, and Transit accounts
Utilize CRM tools to document and review all client activity and communications
Assist clients with billing inquiries, payments, and invoices while adhering to service level agreements
Resolve escalations and proactively identify potential issues while working with internal teams
Act as a liaison between clients and IT technical and operational teams to ensure smooth operations
What is Required (Qualifications):
Must be willing to work flexible hours, including possible holidays and occasional overtime
Experience with Salesforce, OnBase, WEX Health Cloud, and various benefit plans is a plus
Exceptional customer service skills with excellent verbal and written communication abilities
Strong attention to detail and ability to liaise effectively with other teams
Excellent analytical and organizational skills
How to Stand Out (Preferred Qualifications):
Familiarity with Employer Group plan designs and file schedules
Experience managing open enrollment and high-volume periods
Demonstrated positive, professional attitude and phone etiquette
Ability to maintain weekly touch base meetings and agendas
Knowledge of privacy regulations such as HIPAA and HITECH
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $22.50 per hour
Eligible for quarterly or annual bonuses based on role and applicable plan
Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and tuition reimbursement
Opportunity for career advancement and professional development within the organization
Supportive and collaborative work environment focused on client satisfaction
Engage with strategic Employer Groups and build lasting relationships
What to Expect (Job Responsibilities):
Serve as a resource for Employer and Partner account questions related to FSA, HRA, HSA, and Transit accounts
Utilize CRM tools to document and review all client activity and communications
Assist clients with billing inquiries, payments, and invoices while adhering to service level agreements
Resolve escalations and proactively identify potential issues while working with internal teams
Act as a liaison between clients and IT technical and operational teams to ensure smooth operations
What is Required (Qualifications):
Must be willing to work flexible hours, including possible holidays and occasional overtime
Experience with Salesforce, OnBase, WEX Health Cloud, and various benefit plans is a plus
Exceptional customer service skills with excellent verbal and written communication abilities
Strong attention to detail and ability to liaise effectively with other teams
Excellent analytical and organizational skills
How to Stand Out (Preferred Qualifications):
Familiarity with Employer Group plan designs and file schedules
Experience managing open enrollment and high-volume periods
Demonstrated positive, professional attitude and phone etiquette
Ability to maintain weekly touch base meetings and agendas
Knowledge of privacy regulations such as HIPAA and HITECH
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr