Lead Collections Specialist (remote possible)
First American Financial, Raleigh, North Carolina, United States
Employer Industry: Mortgage Servicing and Real Estate
Why consider this job opportunity
Salary up to $35.82 per hour
Opportunity for career advancement and growth within the organization
Supportive and inclusive workplace culture that celebrates diversity
Comprehensive benefits package including medical, dental, vision, and 401k
Flexibility to work remotely
Chance to make a positive impact on customer satisfaction and team success
What to Expect (Job Responsibilities)
Perform a variety of collection activities, including calls, correspondence, and negotiating payment plans
Provide customer service regarding collections issues and process customer refunds
Gather collections data and prepare metrics/updates for management
Assist in designing and implementing collection strategies and workflows
Mentor team members and support supervisors during absences
What is Required (Qualifications)
High School diploma or equivalent
Minimum of 5 years of directly related experience
Demonstrated leadership experience
Strong verbal and written communication skills with negotiation abilities
Excellent knowledge of billing procedures, collection techniques, and accounts receivable
How to Stand Out (Preferred Qualifications)
Some college education preferred
Familiarity with state and federal Fair Debt Collections Laws and bankruptcy procedures
Experience with Oracle or other mainframe operating systems
#MortgageServicing #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $35.82 per hour
Opportunity for career advancement and growth within the organization
Supportive and inclusive workplace culture that celebrates diversity
Comprehensive benefits package including medical, dental, vision, and 401k
Flexibility to work remotely
Chance to make a positive impact on customer satisfaction and team success
What to Expect (Job Responsibilities)
Perform a variety of collection activities, including calls, correspondence, and negotiating payment plans
Provide customer service regarding collections issues and process customer refunds
Gather collections data and prepare metrics/updates for management
Assist in designing and implementing collection strategies and workflows
Mentor team members and support supervisors during absences
What is Required (Qualifications)
High School diploma or equivalent
Minimum of 5 years of directly related experience
Demonstrated leadership experience
Strong verbal and written communication skills with negotiation abilities
Excellent knowledge of billing procedures, collection techniques, and accounts receivable
How to Stand Out (Preferred Qualifications)
Some college education preferred
Familiarity with state and federal Fair Debt Collections Laws and bankruptcy procedures
Experience with Oracle or other mainframe operating systems
#MortgageServicing #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr