Associate Account Manager Team Lead
Republic Services, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity:
Comprehensive medical, dental, and vision benefits coverage
Paid Time Off (PTO) and Employee Stock Purchase Plan (ESPP)
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment with a strong focus on community impact
Engaging role with a focus on customer retention and relationship management
What to Expect (Job Responsibilities):
Actively participate in weekly planning meetings and team huddles to align on goals and strategies
Support onboarding and mentorship of new Associate Account Managers
Handle urgent customer-related concerns and escalation requests
Utilize Salesforce for scheduling and documenting customer interactions
Perform contractual re-signs to extend customer relationships and enhance profitability
What is Required (Qualifications):
High school diploma or G.E.D. (Required)
Minimum of 1 year of customer service experience (Required)
Strong communication skills to effectively interact with customers and team members
Ability to manage multiple tasks in a high call volume setting
Proven track record in customer retention and sales support
How to Stand Out (Preferred Qualifications):
Bilingual in English and Spanish
Experience in the waste or transportation industry
Previous Team Lead or Supervisor experience in a high call volume environment
Proactive approach to customer retention and sales
Familiarity with Salesforce or similar CRM tools
#EnvironmentalServices #CustomerService #CareerOpportunity #TeamLeadership #Sustainability
Equal Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Comprehensive medical, dental, and vision benefits coverage
Paid Time Off (PTO) and Employee Stock Purchase Plan (ESPP)
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment with a strong focus on community impact
Engaging role with a focus on customer retention and relationship management
What to Expect (Job Responsibilities):
Actively participate in weekly planning meetings and team huddles to align on goals and strategies
Support onboarding and mentorship of new Associate Account Managers
Handle urgent customer-related concerns and escalation requests
Utilize Salesforce for scheduling and documenting customer interactions
Perform contractual re-signs to extend customer relationships and enhance profitability
What is Required (Qualifications):
High school diploma or G.E.D. (Required)
Minimum of 1 year of customer service experience (Required)
Strong communication skills to effectively interact with customers and team members
Ability to manage multiple tasks in a high call volume setting
Proven track record in customer retention and sales support
How to Stand Out (Preferred Qualifications):
Bilingual in English and Spanish
Experience in the waste or transportation industry
Previous Team Lead or Supervisor experience in a high call volume environment
Proactive approach to customer retention and sales
Familiarity with Salesforce or similar CRM tools
#EnvironmentalServices #CustomerService #CareerOpportunity #TeamLeadership #Sustainability
Equal Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr