Job Posting Title Customer Service Sales Representative (TSX)
Xfinity, San Jose, California, United States, 95199
Employer Industry: Media and Technology
Why consider this job opportunity:
Base Rate: $16.00/hourly non‑negotiable plus a 5% quarterly bonus with the potential to earn monthly uncapped commissions for meeting sales‑related metrics.
Opportunities for career growth and progression within the organization.
Virtual work‑from‑home role, offering flexibility in your work environment.
Supportive and collaborative work culture focused on customer experience.
Comprehensive benefits package designed to support employees physically, financially, and emotionally.
What to Expect (Job Responsibilities):
Provide end‑to‑end support for customers to ensure a positive experience aligned with the company's service delivery strategy.
Troubleshoot and resolve technical problems and general account inquiries through both verbal and written communication.
Build consultative relationships with customers to understand their needs and offer appropriate solutions.
Educate customers on self‑service options and effectively communicate account information.
Maintain high performance in a fast‑paced, metrics‑driven environment while achieving established goals.
What is Required (Qualifications):
Must be flexible to work assigned shifts, including nights and weekends.
Minimum education: Some High School Coursework.
0‑2 years of relevant work experience in a customer service role.
Exceptional communication and problem‑solving skills.
Ability to multitask using multiple tools and systems effectively.
How to Stand Out (Preferred Qualifications):
Experience in a technology‑related field or a strong interest in technology products and services.
Familiarity with customer relationship management (CRM) tools or similar systems.
Previous experience in a sales or consultative role within a customer service environment.
Demonstrated ability to achieve performance metrics in a high‑volume setting.
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr
Why consider this job opportunity:
Base Rate: $16.00/hourly non‑negotiable plus a 5% quarterly bonus with the potential to earn monthly uncapped commissions for meeting sales‑related metrics.
Opportunities for career growth and progression within the organization.
Virtual work‑from‑home role, offering flexibility in your work environment.
Supportive and collaborative work culture focused on customer experience.
Comprehensive benefits package designed to support employees physically, financially, and emotionally.
What to Expect (Job Responsibilities):
Provide end‑to‑end support for customers to ensure a positive experience aligned with the company's service delivery strategy.
Troubleshoot and resolve technical problems and general account inquiries through both verbal and written communication.
Build consultative relationships with customers to understand their needs and offer appropriate solutions.
Educate customers on self‑service options and effectively communicate account information.
Maintain high performance in a fast‑paced, metrics‑driven environment while achieving established goals.
What is Required (Qualifications):
Must be flexible to work assigned shifts, including nights and weekends.
Minimum education: Some High School Coursework.
0‑2 years of relevant work experience in a customer service role.
Exceptional communication and problem‑solving skills.
Ability to multitask using multiple tools and systems effectively.
How to Stand Out (Preferred Qualifications):
Experience in a technology‑related field or a strong interest in technology products and services.
Familiarity with customer relationship management (CRM) tools or similar systems.
Previous experience in a sales or consultative role within a customer service environment.
Demonstrated ability to achieve performance metrics in a high‑volume setting.
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr