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Customer Relationship Specialist

Hopesglobalgetaways, Lubbock, Texas, us, 79430

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Position Overview We are currently expanding our remote team and seeking proactive, relationship-focused professionals to join us as Customer Relationship Specialists within our travel services division.

In this role, you will act as a trusted client partner — guiding individuals and families through planning, booking, and managing customized travel experiences. Your primary focus will be strengthening client relationships, ensuring satisfaction, and delivering consistent, high-quality service throughout the entire travel journey.

This is an ideal opportunity for individuals who excel in customer engagement, enjoy consultative support, and want flexibility in a remote work environment. Training and certification are provided. Multiple openings available.

Key Responsibilities

Serve as the main point of contact for clients travel needs

Build and nurture long-term client relationships

Coordinate flights, accommodations, cruises, tours, and vacation packages

Provide personalized travel recommendations based on client preferencesand budgets

Manage booking confirmations, itinerary adjustments, and travel updates

Respond promptly to inquiries and resolve concerns professionally

Maintain accurate client profiles and booking documentation

Stay informed on destination updates, travel trends, and supplier promotions

Qualifications

Strong interpersonal and relationship-building skills

Excellent written and verbal communication abilities

Customer service, sales, or account management experience preferred

Highly organized with strong attention to detail

Comfortable working across multiple online systems

Self-motivated and able to work independently in a remote setting

Reliable internet connection and home office setup

Must be 18+ years old

Must reside in an eligible hiring region

Compensation & Structure

Remote independent contractor opportunity

Flexible scheduling options (part-time or full-time)

No cap on earning potential

Ongoing professional development and mentorship

Why This Opportunity?

Work-from-home flexibility

Comprehensive training and certification included

Access to travel industry partnerships and booking platforms

Travel discounts and exclusive perks

Growth path into leadership and advanced advisory roles

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