Adecco is assisting a local client in recruiting a Customer Service Representative for a part-time opportunity in Brookshire, TX. In this role, you will ensure delivery of outstanding service by supporting customers, business partners, and drivers while helping the organization meet and exceed service commitments. If you enjoy solving problems, communicating with customers, and working in a fast-paced environment, apply today!
Responsibilities
The Customer Service Representative will be responsible for, but not limited to:
Assisting customers and business partners via telephone and email Handling customer complaints in a calm, professional, and solution-focused manner Diagnosing, assessing, and resolving customer issues and concerns Monitoring the progress of delivery routes and service commitments Handling member claims and settling them within company-required timeframes Conducting outbound survey calls to gather customer feedback Documenting interactions accurately within internal systems Qualifications
What You'll Need to Excel
Minimum Requirements:
Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project Strong verbal and written communication skills Ability to manage multiple tasks and priorities simultaneously Preferred Qualifications:
High school diploma or equivalent At least 1 year of related experience, preferably in a call center or customer service environment Strong customer service skills with the ability to resolve issues effectively Exceptional organizational skills and attention to detail Ability to thrive under pressure while delivering solutions that exceed customer expectations Bilingual Spanish/English preferred Work Schedule & Details
Pay Rate: $17.00 per hour Position Type: Part-time (25-30 hours per week) Schedule: Monday through Saturday with one day off during the week Shifts may include: 6:00 AM - 2:00 PM 10:30 AM - 7:00 PM
Location: Onsite - Brookshire, TX What's in It for You
Weekly paycheck Dedicated Onboarding Specialist and Recruiter support Access to Adecco's Aspire Academy with thousands of free upskilling courses This Customer Service Representative position is being recruited by Adecco. For immediate consideration for this role and other opportunities with Adecco in Brookshire, TX, apply today!
Pay Details:
$17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Responsibilities
The Customer Service Representative will be responsible for, but not limited to:
Assisting customers and business partners via telephone and email Handling customer complaints in a calm, professional, and solution-focused manner Diagnosing, assessing, and resolving customer issues and concerns Monitoring the progress of delivery routes and service commitments Handling member claims and settling them within company-required timeframes Conducting outbound survey calls to gather customer feedback Documenting interactions accurately within internal systems Qualifications
What You'll Need to Excel
Minimum Requirements:
Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project Strong verbal and written communication skills Ability to manage multiple tasks and priorities simultaneously Preferred Qualifications:
High school diploma or equivalent At least 1 year of related experience, preferably in a call center or customer service environment Strong customer service skills with the ability to resolve issues effectively Exceptional organizational skills and attention to detail Ability to thrive under pressure while delivering solutions that exceed customer expectations Bilingual Spanish/English preferred Work Schedule & Details
Pay Rate: $17.00 per hour Position Type: Part-time (25-30 hours per week) Schedule: Monday through Saturday with one day off during the week Shifts may include: 6:00 AM - 2:00 PM 10:30 AM - 7:00 PM
Location: Onsite - Brookshire, TX What's in It for You
Weekly paycheck Dedicated Onboarding Specialist and Recruiter support Access to Adecco's Aspire Academy with thousands of free upskilling courses This Customer Service Representative position is being recruited by Adecco. For immediate consideration for this role and other opportunities with Adecco in Brookshire, TX, apply today!
Pay Details:
$17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.