CONTRACT: CRM Functional Analyst (#
10559)
Grand Prairie area client is looking for a CRM Functional Analyst on a part time, contract basis for the next 6 to 8 months.
Esscential Duties and General Responsibilities:
Partner with business stakeholders to gather requirements and translate them into system solutions. Analyze, document, and optimize workflows across applications (ERP, CRM, scheduling, dispatch, HRIS, LMS, estimating, and engineering tools). Participate in requirements gathering, testing (UAT), and change management initiatives. Design and manage automations using Power Automate, SharePoint, and related tools. Collaborate with integration platform teams (e.g., Boomi) to connect systems and reduce data silos. Provide user training, documentation, and support to drive adoption and compliance. Develop and maintain standard operating procedures (SOPs) and technical documentation for business processes and systems. Evaluate and support implementation of new business applications as part of ongoing system consolidation efforts (currently ~50 applications). Support data strategy and API mapping in coordination with the implementation team. Work closely with business units to streamline documentation and collaboration projects using Teams and SharePoint. Provide second-tier support for user access, permissions, and application performance.
10559)
Grand Prairie area client is looking for a CRM Functional Analyst on a part time, contract basis for the next 6 to 8 months.
Esscential Duties and General Responsibilities:
Partner with business stakeholders to gather requirements and translate them into system solutions. Analyze, document, and optimize workflows across applications (ERP, CRM, scheduling, dispatch, HRIS, LMS, estimating, and engineering tools). Participate in requirements gathering, testing (UAT), and change management initiatives. Design and manage automations using Power Automate, SharePoint, and related tools. Collaborate with integration platform teams (e.g., Boomi) to connect systems and reduce data silos. Provide user training, documentation, and support to drive adoption and compliance. Develop and maintain standard operating procedures (SOPs) and technical documentation for business processes and systems. Evaluate and support implementation of new business applications as part of ongoing system consolidation efforts (currently ~50 applications). Support data strategy and API mapping in coordination with the implementation team. Work closely with business units to streamline documentation and collaboration projects using Teams and SharePoint. Provide second-tier support for user access, permissions, and application performance.