Customer Service Representative I- Greenwood
IU Health, Greenwood, Indiana, United States, 46143
Customer Service Representative I- Greenwood
Overview Clinic Hours
MondayFriday: 8:00 AM8:00 PM SaturdaySunday: 8:00 AM6:00 PM Open on Holidays Schedule
36 hours per week, consisting of 1012 hour onsite shifts, including weekends and holidays. Overview
This is a high-volume Urgent Care environment that requires effective patient interaction and the ability to navigate multiple systems simultaneously. Key Responsibilities
Provide professional patient greetings and customer service. Register patients in the EMR system. Answer phone calls, respond to patient inquiries, and support in-clinic needs. Communicate effectively with clinic staff and other locations. Preferred Skills
Strong verbal and written communication, including collaboration with other sites via Teams. Excellent customer service skills. Ability to quickly learn and use multiple systems (EMR, insurance eligibility tools, Treasury applications). Additional Duties
Respond to patient inquiries via phone and email. Assess the appropriate method for issue resolution in accordance with patient needs and organizational guidelines. Coordinate with other departments as needed. Collect and enter patient demographic and billing information for scheduling and database accuracy. Minimum Qualifications
High School Diploma or GED required; no prior experience necessary. Knowledge of medical terminology and medical coding preferred. Ability to type a minimum of 30 words per minute. Proficient computer skills required. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Overview Clinic Hours
MondayFriday: 8:00 AM8:00 PM SaturdaySunday: 8:00 AM6:00 PM Open on Holidays Schedule
36 hours per week, consisting of 1012 hour onsite shifts, including weekends and holidays. Overview
This is a high-volume Urgent Care environment that requires effective patient interaction and the ability to navigate multiple systems simultaneously. Key Responsibilities
Provide professional patient greetings and customer service. Register patients in the EMR system. Answer phone calls, respond to patient inquiries, and support in-clinic needs. Communicate effectively with clinic staff and other locations. Preferred Skills
Strong verbal and written communication, including collaboration with other sites via Teams. Excellent customer service skills. Ability to quickly learn and use multiple systems (EMR, insurance eligibility tools, Treasury applications). Additional Duties
Respond to patient inquiries via phone and email. Assess the appropriate method for issue resolution in accordance with patient needs and organizational guidelines. Coordinate with other departments as needed. Collect and enter patient demographic and billing information for scheduling and database accuracy. Minimum Qualifications
High School Diploma or GED required; no prior experience necessary. Knowledge of medical terminology and medical coding preferred. Ability to type a minimum of 30 words per minute. Proficient computer skills required. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.