Why consider this job opportunity
Salary up to $70,000 per year
Opportunity for variable compensation, commissions, and/or annual bonuses based on performance
Comprehensive health, wellbeing, retirement, and financial benefits
Paid time off and overtime pay for non-exempt employees
Robust learning and development programs to enhance your skills
Supportive, people-first culture that values diversity and inclusion
What to Expect (Job Responsibilities)
Actively participate in BPO Monthly Status and Quarterly Business Review meetings, analyzing engagement performance
Manage ongoing BPO relationships and engagement performance for field offices and corporate functions
Serve as the primary point of contact for assistance within existing BPO engagements
Identify and implement process improvement, streamlining, and automation opportunities
Act as project manager for special initiatives, ensuring timely completion and alignment with strategic goals
What is Required (Qualifications)
Bachelor’s Degree required
Minimum of 3 years in BPO operations
Detailed, hands‑on experience with BPO solution design and ongoing operations
Strong communication skills, including the ability to engage with executive-level stakeholders
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) & Teams
How to Stand Out (Preferred Qualifications)
Experience evaluating BPO engagement performance and managing vendor partners to contracted SLAs
Experience capturing and tracking BPO engagement performance, value, and efficiency metrics
Background in the employee benefits or insurance brokerage industry
Experience in project management
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Salary up to $70,000 per year
Opportunity for variable compensation, commissions, and/or annual bonuses based on performance
Comprehensive health, wellbeing, retirement, and financial benefits
Paid time off and overtime pay for non-exempt employees
Robust learning and development programs to enhance your skills
Supportive, people-first culture that values diversity and inclusion
What to Expect (Job Responsibilities)
Actively participate in BPO Monthly Status and Quarterly Business Review meetings, analyzing engagement performance
Manage ongoing BPO relationships and engagement performance for field offices and corporate functions
Serve as the primary point of contact for assistance within existing BPO engagements
Identify and implement process improvement, streamlining, and automation opportunities
Act as project manager for special initiatives, ensuring timely completion and alignment with strategic goals
What is Required (Qualifications)
Bachelor’s Degree required
Minimum of 3 years in BPO operations
Detailed, hands‑on experience with BPO solution design and ongoing operations
Strong communication skills, including the ability to engage with executive-level stakeholders
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) & Teams
How to Stand Out (Preferred Qualifications)
Experience evaluating BPO engagement performance and managing vendor partners to contracted SLAs
Experience capturing and tracking BPO engagement performance, value, and efficiency metrics
Background in the employee benefits or insurance brokerage industry
Experience in project management
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr