Customer Service Representative (Akron)
Capstone Search Advisors, Akron, Ohio, United States, 44329
The Customer Service Specialist serves as a key point of contact between customers, sales, production, and logistics teams. This onsite role is responsible for managing customer orders, resolving issues, and ensuring a high level of service throughout the order lifecycle in a fast-paced manufacturing environment.
Key Responsibilities
Serve as the primary contact for customer inquiries related to orders, pricing, lead times, and product availability Process customer orders accurately through the ERP system and ensure timely follow-up Coordinate with production, scheduling, shipping, and sales teams to meet customer requirements Communicate order status updates, delays, or changes proactively to customers Resolve customer concerns, discrepancies, and service issues in a professional and timely manner Maintain accurate customer records, order documentation, and correspondence Support continuous improvement efforts related to customer service processes Assist with quoting, invoicing questions, and basic account management as needed Adhere to company quality standards, safety policies, and operational procedures
Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred 2+ years of customer service experience, preferably in manufacturing, industrial, or B2B environments Experience working with ERP/MRP systems and Microsoft Office (Excel, Outlook, Word) Strong written and verbal communication skills Ability to manage multiple priorities in a deadline-driven environment Detail-oriented with strong problem-solving skills Comfortable working onsite and collaborating cross-functionally
Preferred Skills
Experience in industrial manufacturing, distribution, or supply chain environments Familiarity with order management, production scheduling, or logistics coordination Customer-focused mindset with a proactive approach to issue resolution
Work Environment
Onsite role based in Akron, Ohio Office setting within a manufacturing facility Regular interaction with production, warehouse, and shipping teams
Key Responsibilities
Serve as the primary contact for customer inquiries related to orders, pricing, lead times, and product availability Process customer orders accurately through the ERP system and ensure timely follow-up Coordinate with production, scheduling, shipping, and sales teams to meet customer requirements Communicate order status updates, delays, or changes proactively to customers Resolve customer concerns, discrepancies, and service issues in a professional and timely manner Maintain accurate customer records, order documentation, and correspondence Support continuous improvement efforts related to customer service processes Assist with quoting, invoicing questions, and basic account management as needed Adhere to company quality standards, safety policies, and operational procedures
Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred 2+ years of customer service experience, preferably in manufacturing, industrial, or B2B environments Experience working with ERP/MRP systems and Microsoft Office (Excel, Outlook, Word) Strong written and verbal communication skills Ability to manage multiple priorities in a deadline-driven environment Detail-oriented with strong problem-solving skills Comfortable working onsite and collaborating cross-functionally
Preferred Skills
Experience in industrial manufacturing, distribution, or supply chain environments Familiarity with order management, production scheduling, or logistics coordination Customer-focused mindset with a proactive approach to issue resolution
Work Environment
Onsite role based in Akron, Ohio Office setting within a manufacturing facility Regular interaction with production, warehouse, and shipping teams