Salon Account Manager
Overview The Salon Account Manager is responsible for managing and growing relationships with salon accounts. This role focuses on increasing order frequency, expanding brand adoption, and developing smaller accounts into long-term, higher-value partners. The position works closely with outside sales, education, and operations to ensure a seamless client experience.
This position will be hybrid and based in Charlotte, NC.
This role is ideal for someone who is organized, relationship driven, and motivated by helping salons grow.
Key Responsibilities Account Management & Growth Manage a portfolio of salons supporting their needs remotely Proactively reach out to assigned accounts via phone, email, and text Increase average order size and reorder frequency Identify opportunities to grow accounts Educate salons on promotions, new launches, and brand programs Sales Execution Place and manage orders accurately and efficiently Recommend products based on salon needs, services, and retail goals Track account performance and follow up on dormant or declining accounts Support seasonal campaigns, incentives, and growth initiatives Relationship Building Serve as the primary point of contact for assigned salons Build trust through consistent communication and follow-through Understand each salon’s business goals and challenges Partner with outside sales reps to support salons and understand their needs Administration & Reporting Maintain accurate records and account notes in Netsuite Track outreach, conversions, and growth metrics Provide feedback on trends, objections, and client needs Collaborate with operations to resolve order or inventory issues
Success Metrics Growth in annual sales across assigned accounts Increased reorder frequency and average order value Retention rate of assigned salons Responsiveness and customer satisfaction
Qualifications 1–3 years of inside sales, account management, or customer service experience Beauty, salon, or professional products industry experience preferred Strong communication and relationship-building skills Organized, detail-oriented, and comfortable managing multiple accounts Confident using CRM systems, email, and basic sales reporting tools Self-motivated with a growth mindset
Compensation and benefits Medical/dental/vision plan (80% of premium paid by company) 401k Performance bonuses (Quarterly and annual)
Why This Role Matters This position plays a critical role in nurturing emerging salon partners. By providing consistent support, education, and strategic selling, the Internal Sales Representative helps turn smaller accounts into long-term, profitable relationships.
Overview The Salon Account Manager is responsible for managing and growing relationships with salon accounts. This role focuses on increasing order frequency, expanding brand adoption, and developing smaller accounts into long-term, higher-value partners. The position works closely with outside sales, education, and operations to ensure a seamless client experience.
This position will be hybrid and based in Charlotte, NC.
This role is ideal for someone who is organized, relationship driven, and motivated by helping salons grow.
Key Responsibilities Account Management & Growth Manage a portfolio of salons supporting their needs remotely Proactively reach out to assigned accounts via phone, email, and text Increase average order size and reorder frequency Identify opportunities to grow accounts Educate salons on promotions, new launches, and brand programs Sales Execution Place and manage orders accurately and efficiently Recommend products based on salon needs, services, and retail goals Track account performance and follow up on dormant or declining accounts Support seasonal campaigns, incentives, and growth initiatives Relationship Building Serve as the primary point of contact for assigned salons Build trust through consistent communication and follow-through Understand each salon’s business goals and challenges Partner with outside sales reps to support salons and understand their needs Administration & Reporting Maintain accurate records and account notes in Netsuite Track outreach, conversions, and growth metrics Provide feedback on trends, objections, and client needs Collaborate with operations to resolve order or inventory issues
Success Metrics Growth in annual sales across assigned accounts Increased reorder frequency and average order value Retention rate of assigned salons Responsiveness and customer satisfaction
Qualifications 1–3 years of inside sales, account management, or customer service experience Beauty, salon, or professional products industry experience preferred Strong communication and relationship-building skills Organized, detail-oriented, and comfortable managing multiple accounts Confident using CRM systems, email, and basic sales reporting tools Self-motivated with a growth mindset
Compensation and benefits Medical/dental/vision plan (80% of premium paid by company) 401k Performance bonuses (Quarterly and annual)
Why This Role Matters This position plays a critical role in nurturing emerging salon partners. By providing consistent support, education, and strategic selling, the Internal Sales Representative helps turn smaller accounts into long-term, profitable relationships.