Our client, a trims and packaging manufacturing company, is seeking an Account Manager to join their team in NYC!
Responsibilities
Serve as the primary point of contact for strategic accounts, building strong, value-driven client relationships
Identify and drive account growth opportunities through proactive product and solution recommendations
Lead quarterly business reviews, performance recaps, and strategic planning sessions alongside Sales Leads
Partner with Sales Leads on annual forecasting, revenue tracking, and account performance reporting
Maintain strong follow-up discipline to ensure all deliverables, action items, and decisions progress on schedule
Collaborate cross-functionally with product development, sourcing, production, and global teams to ensure seamless execution
Translate customer requests into clear internal direction, including specifications, timelines, and cost expectations
Act as the central coordination hub across teams, ensuring accountability and timely communication
Respond promptly and professionally to customer inquiries with clear and concise updates
Anticipate potential challenges and escalate solutions in a calm, organized manner
Maintain detailed records, meeting notes, and action trackers to ensure operational excellence
Qualifications
5+ years of account management, client services, or related experience within packaging, trims, apparel supply chain, or similar industries
Highly organized with exceptional follow-up and tracking discipline
Strong project management skills with a proven ability to meet deadlines and deliver measurable results
Self-starter with a “no job is too small” mindset and willingness to support the business at all levels
Detail-oriented and process-driven, able to manage multiple priorities simultaneously
Excellent written and verbal communication skills, with confidence presenting to internal and external executive teams
Comfortable working across time zones and global cultures with professionalism and urgency
Experience preparing and presenting business reviews, sales reports, and strategic updates
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Responsibilities
Serve as the primary point of contact for strategic accounts, building strong, value-driven client relationships
Identify and drive account growth opportunities through proactive product and solution recommendations
Lead quarterly business reviews, performance recaps, and strategic planning sessions alongside Sales Leads
Partner with Sales Leads on annual forecasting, revenue tracking, and account performance reporting
Maintain strong follow-up discipline to ensure all deliverables, action items, and decisions progress on schedule
Collaborate cross-functionally with product development, sourcing, production, and global teams to ensure seamless execution
Translate customer requests into clear internal direction, including specifications, timelines, and cost expectations
Act as the central coordination hub across teams, ensuring accountability and timely communication
Respond promptly and professionally to customer inquiries with clear and concise updates
Anticipate potential challenges and escalate solutions in a calm, organized manner
Maintain detailed records, meeting notes, and action trackers to ensure operational excellence
Qualifications
5+ years of account management, client services, or related experience within packaging, trims, apparel supply chain, or similar industries
Highly organized with exceptional follow-up and tracking discipline
Strong project management skills with a proven ability to meet deadlines and deliver measurable results
Self-starter with a “no job is too small” mindset and willingness to support the business at all levels
Detail-oriented and process-driven, able to manage multiple priorities simultaneously
Excellent written and verbal communication skills, with confidence presenting to internal and external executive teams
Comfortable working across time zones and global cultures with professionalism and urgency
Experience preparing and presenting business reviews, sales reports, and strategic updates
#J-18808-Ljbffr