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Customer Service Representative III

Medtronic, Boston, Massachusetts, us, 02298

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Why consider this job opportunity

Salary up to $61,200

Eligible for the Medtronic Incentive Plan (MIP) for short-term incentives

Comprehensive benefits package including health, dental, vision insurance, and tuition assistance

Opportunity for career advancement within a leading global healthcare technology company

Flexible remote work arrangement to enhance work-life balance

Supportive and innovative work environment focused on healthcare access and equity

What to Expect (Job Responsibilities)

Serve as the primary contact for external and internal customers, addressing product-related inquiries and order clarifications

Manage web-based orders or registrations and assist with customer credits and returns

Approve stock allocation in short supply and handle pricing adjustments and special quotations

Oversee inventory management at customer facilities using electronic data interchange and forecasting systems

Collaborate with management to resolve quality assurance complaints and ensure service levels are maximized

What is Required (Qualifications)

High School diploma or equivalent

Minimum of 4 years of relevant experience in a related field

Strong communication skills for interaction with customers and team members

Proficiency in managing orders and inventory systems

Ability to work independently and effectively in a remote environment How to Stand Out (Preferred Qualifications)

Customer service or healthcare experience

Familiarity with electronic data interchange (EDI) systems

Experience in inventory management or logistics

#HealthcareTechnology #RemoteWork #CareerGrowth #CompetitiveBenefits #CustomerService

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