Customer Service Representative
We are seeking a dedicated customer service representative for a contract role based in Oconto, Wisconsin. This position involves supporting customers through application processing, handling inquiries, and maintaining clear, professional communication. Strong customer service skills and computer proficiency are essential. Key responsibilities include: Accurately process applications in line with company standards Handle inbound calls promptly, providing clear and helpful support Make outbound calls to follow up on inquiries and resolve issues Maintain detailed documentation of customer interactions and application progress Partner with internal team members to address complex customer concerns Use computer systems to input, track, and manage application data Deliver empathetic, professional service that meets customer needs Ensure all interactions comply with company policies and procedures Support order entry tasks to maintain smooth operational workflows Serve as a dependable point of contact, building positive customer relationships Requirements include: Demonstrated background in customer service, call center operations, or administrative positions Skilled in computer applications, with expertise in data entry and navigating customer management platforms Superior verbal and written communication abilities to foster positive customer interactions Experienced in managing both inbound and outbound calls with professionalism and efficiency Exceptional organizational capabilities for multitasking and maintaining precise records Understanding of non-profit environments is advantageous, but not required Ability to work independently and contribute effectively within a team Strong attention to detail to ensure accurate processing of applications If you are interested, give Kara a call today at 920-666-6382.
We are seeking a dedicated customer service representative for a contract role based in Oconto, Wisconsin. This position involves supporting customers through application processing, handling inquiries, and maintaining clear, professional communication. Strong customer service skills and computer proficiency are essential. Key responsibilities include: Accurately process applications in line with company standards Handle inbound calls promptly, providing clear and helpful support Make outbound calls to follow up on inquiries and resolve issues Maintain detailed documentation of customer interactions and application progress Partner with internal team members to address complex customer concerns Use computer systems to input, track, and manage application data Deliver empathetic, professional service that meets customer needs Ensure all interactions comply with company policies and procedures Support order entry tasks to maintain smooth operational workflows Serve as a dependable point of contact, building positive customer relationships Requirements include: Demonstrated background in customer service, call center operations, or administrative positions Skilled in computer applications, with expertise in data entry and navigating customer management platforms Superior verbal and written communication abilities to foster positive customer interactions Experienced in managing both inbound and outbound calls with professionalism and efficiency Exceptional organizational capabilities for multitasking and maintaining precise records Understanding of non-profit environments is advantageous, but not required Ability to work independently and contribute effectively within a team Strong attention to detail to ensure accurate processing of applications If you are interested, give Kara a call today at 920-666-6382.