Intake Specialist (Inbound)
The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. This role will follow an 8am-5pm Pacific Time schedule. Your Impact: Promotes the values of Hanger Receives incoming calls from patients and schedules various appointment types for multiple locations Communicates professionally with patients Appropriately documents and confirms requested appointments Provides excellent customer service Determines the most appropriate location, clinician, and appointment type needed for the patient Manages incoming faxes from referral sources Triages and routes general inquiry calls Contacts patient for no show/rescheduled appointments Minimum Qualifications Required: High school education or equivalent Minimum of 2 years related experience: customer service, call center, working with medical... Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.
The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. This role will follow an 8am-5pm Pacific Time schedule. Your Impact: Promotes the values of Hanger Receives incoming calls from patients and schedules various appointment types for multiple locations Communicates professionally with patients Appropriately documents and confirms requested appointments Provides excellent customer service Determines the most appropriate location, clinician, and appointment type needed for the patient Manages incoming faxes from referral sources Triages and routes general inquiry calls Contacts patient for no show/rescheduled appointments Minimum Qualifications Required: High school education or equivalent Minimum of 2 years related experience: customer service, call center, working with medical... Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.