The Customer Solutions Representative combines technical troubleshooting with relationship-building for business customers. It’s a customer-facing role that requires the Customer Solutions Representative to diagnose service issues while also converting support interactions into sales opportunities. Prepare to handle escalations and follow through resolutions in this performance-driven opportunity that rewards those who can turn technical difficulty into loyalty. What a Customer Solutions Representative Does: Assist customers with AT&T mobile, internet, and VOIP inquiries and purchases. Troubleshoot service issues and coordinate technical support escalation. Provide empathetic, solution-focused customer service to retain accounts. Process orders, returns, and service activations accurately. Follow up on open cases to ensure timely resolution. Document interactions and maintain CRM records. Identify upsell and cross-sell opportunities through consultative conversations. Collaborate with technical teams to improve customer outcomes.