Softline Solutions is a full-service digital marketing agency based in Southern California that helps businesses grow online by increasing visibility, generating leads, and boosting sales. They build tailored, data-driven campaigns across key digital channels and manage everything from strategy to execution and reporting. The goal is measurable growth, not buzzwords.
About the role We’re looking for an Email QA Specialist to ensure the accuracy, reliability, and performance of lifecycle and transactional email communications across our brand portfolio. Reporting to the Product Manager, Lifecycle & CRM, this role is ideal for a detail-oriented quality assurance professional who can rigorously test, validate, and safeguard email programs before deployment.
You’ll be responsible for reviewing campaigns, automated flows, and transactional messages to ensure rendering accuracy, personalization logic integrity, data reliability, and compliance with deliverability and accessibility standards. You’ll work closely with Email Developers, Lifecycle Strategy, Product, Creative, and Engineering to ensure high-quality execution across all email touchpoints.
This role blends technical validation, process discipline, and cross-functional collaboration, with clear accountability for protecting quality and minimizing risk across lifecycle communications.
What you'll do
Conduct comprehensive QA testing for promotional campaigns, automated flows, and transactional emails prior to deployment
Validate dynamic content, personalization logic, segmentation accuracy, and trigger behavior
Test rendering across devices, inbox providers, and email clients using QA tools
Confirm data mappings and variable population are functioning correctly
Review tracking parameters, UTMs, and measurement instrumentation for accuracy
Partner with Email Developers to identify and resolve logic errors, rendering inconsistencies, and edge-case failures
Validate compliance with brand standards, accessibility requirements, and deliverability best practices
Document QA findings and maintain standardized testing checklists and workflows
Support post-launch audits to ensure live campaigns and flows are functioning as expected
Collaborate with Product and Engineering teams when troubleshooting trigger or data discrepancies
Continuously refine QA processes to improve speed, accuracy, and scalability
Qualifications
3–5 years of experience in email QA, marketing operations, or lifecycle marketing
Strong understanding of email rendering behavior across inbox providers & devices
Experience testing dynamic content, segmentation rules, & trigger-based automation
Familiarity with ESP platforms & email testing tools
Strong attention to detail & process discipline
Why Join Us
Own quality assurance for a growing lifecycle & transactional email ecosystem
Partner closely with Product & Engineering to safeguard critical customer communications
Play a key role in protecting performance, deliverability, & customer experience
Contribute to a structured lifecycle & product organization with defined growth paths
Help build scalable QA standards that support long-term automation & experimentation
The pay range for this role is:
70,000 - 90,000 USD per year (Softline HQ)
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About the role We’re looking for an Email QA Specialist to ensure the accuracy, reliability, and performance of lifecycle and transactional email communications across our brand portfolio. Reporting to the Product Manager, Lifecycle & CRM, this role is ideal for a detail-oriented quality assurance professional who can rigorously test, validate, and safeguard email programs before deployment.
You’ll be responsible for reviewing campaigns, automated flows, and transactional messages to ensure rendering accuracy, personalization logic integrity, data reliability, and compliance with deliverability and accessibility standards. You’ll work closely with Email Developers, Lifecycle Strategy, Product, Creative, and Engineering to ensure high-quality execution across all email touchpoints.
This role blends technical validation, process discipline, and cross-functional collaboration, with clear accountability for protecting quality and minimizing risk across lifecycle communications.
What you'll do
Conduct comprehensive QA testing for promotional campaigns, automated flows, and transactional emails prior to deployment
Validate dynamic content, personalization logic, segmentation accuracy, and trigger behavior
Test rendering across devices, inbox providers, and email clients using QA tools
Confirm data mappings and variable population are functioning correctly
Review tracking parameters, UTMs, and measurement instrumentation for accuracy
Partner with Email Developers to identify and resolve logic errors, rendering inconsistencies, and edge-case failures
Validate compliance with brand standards, accessibility requirements, and deliverability best practices
Document QA findings and maintain standardized testing checklists and workflows
Support post-launch audits to ensure live campaigns and flows are functioning as expected
Collaborate with Product and Engineering teams when troubleshooting trigger or data discrepancies
Continuously refine QA processes to improve speed, accuracy, and scalability
Qualifications
3–5 years of experience in email QA, marketing operations, or lifecycle marketing
Strong understanding of email rendering behavior across inbox providers & devices
Experience testing dynamic content, segmentation rules, & trigger-based automation
Familiarity with ESP platforms & email testing tools
Strong attention to detail & process discipline
Why Join Us
Own quality assurance for a growing lifecycle & transactional email ecosystem
Partner closely with Product & Engineering to safeguard critical customer communications
Play a key role in protecting performance, deliverability, & customer experience
Contribute to a structured lifecycle & product organization with defined growth paths
Help build scalable QA standards that support long-term automation & experimentation
The pay range for this role is:
70,000 - 90,000 USD per year (Softline HQ)
#J-18808-Ljbffr