Senior Director of Operations

Position:

Senior Director of Operations

Position Reports To:

President and CEO

Direct Reports:

Three year‑round staff

Hours:

Full‑time, Year‑Round, Exempt Position. Weekends/Evenings are occasionally required to support the facilities and maintenance of the Museum. Flexibility to be contacted outside of working hours in emergency situations.

Museum Overview:

Genesee Country Village & Museum, located in Mumford, NY 25 miles outside of Rochester, is the largest living history museum in New York State. Our 68‑building Historic Village, John L. Wehle Gallery, and Genesee Country Nature Center host nearly 100,000 guests each year on site, off site around the community, and online across the world. Learn more on our website.

Position Overview:

The Senior Director of Operations will supervise all facilities, security, and housekeeping staff in day‑to‑day operations as well as capital improvement work – this encompasses a staff of 12‑15 and a budget of over $500,000. This position will also manage all IT work, including maintenance of and long‑term planning for computers, hardware, software, internet, and phones. It will also serve as the Museum’s project manager for all work performed by outside contractors on non‑historic buildings. This position requires budget and project management experience and collaborates extensively with staff across the Museum, including Programming and Special Events, Visitor Services, Administration, Curatorial, and Interpretation.

Responsibilities (including but not limited to):

Management of Facilities, Security, & Housekeeping (70%)

• Supervise managers of Facilities, Security, and Housekeeping, with responsibilities including hiring, scheduling, assigning tasks, and training; also provide additional work support when the job requires additional staffing.
• Develop and maintain departmental budgets, and work plans for scheduled maintenance of public buildings, HVAC systems, septic systems, service roads, and parking lots; also serve as the Museum’s project manager for all work performed by outside contractors on these areas.
• Manage Safety Committee and training for all Museum staff on a variety of safety and security related issues.
• Oversee and work to support in the repair, maintenance and upkeep of equipment and vehicles and maintain site‑wide capital needs list and manage purchase of equipment as funds are available.
• Oversee and provide operational support for other departments such as Special Events, Education, and Rentals including the supervision of set‑ups and tear‑downs for events and programs.
• Collaborate with other departments, including Collections, Visitor Services, and Interpretation to meet their facilities, security, and housekeeping‑related needs.

Management of IT Infrastructure & Maintenance (15%)

• Manage Director of Information Technology who has responsibility for all aspects of the Museum’s IT needs, including Servers, Software, Desktops, Phones, Internet, Security Systems, and Cameras, as well as work with outside IT vendors.
• Plan and maintain a technology replacement and usage strategy.

Other (10%)

• Ensure that the Museum continues in compliance with all applicable OSHA, NYS Health Department, and local building codes and regulations.
• Maintain and promote positive working relationships with local/regional police, health, and fire departments.
• Serve as a member of the Administrative Committee.
• Manage Facilities Committee work.
• Frequently interact with Board of Trustees, key donors, and stakeholders.
• Any additional responsibilities as prescribed by the President and CEO.

Qualifications:

• Eight to ten years of progressive facilities management/supervisory experience.
• Strong managerial/organizational skills, specific to facilities management, including project planning and management, preventative maintenance, preparation of bidding specifications, and quote analysis/comparisons.
• Ability to create and manage budgets and develop relationships with vendors.
• Familiarity with common IT issues and ability to project manage to resolve them.
• Mechanical aptitude and a solid understanding of the common components of a physical plant i.e. HVAC, plumbing, electrical, etc.
• Excellent interpersonal, communication, and collaboration skills, plus the ability to be calm under pressure and maintain a constant problem‑solving attitude.
• Working knowledge of state, municipal, and local building codes, fire codes, and environmental regulations i.e. pesticide application regulations.
• A valid NYS driver’s license.

Salary:

$72,000‑$75,000 annual salary

Working Conditions:

• Be able to sit or stand for long periods of time, up to 50% of your shift.
• Ability to lift 30‑50 lbs independently.
• Able to climb and work safely from ladders.
• Ability to work in inclement weather, as needed.

How to Apply:

Interested applicants should visit to apply and include both a cover letter and resume.

Benefits:

We are proud to support the health and wellbeing of the people we employ. We offer a competitive, comprehensive benefits package that includes Medical, Dental, Vision, Life Insurance, NYS Disability, Supplemental Disability, Vacation, Personal time, Floating Holidays, accrued NYS Sick Leave and an employee assistance program. Every employee is provided with a yearly family level membership to GCV&M.

Diversity Statement:

Genesee Country Village & Museum is actively committed to broadening our understanding of DEAI (Diversity, Equity, Accessibility, and Inclusion) and making it part of everything that we do. Guided by our mission, values, and inclusive culture of curiosity, we offer ongoing dynamic interpretation, communications, research, and outreach. We celebrate the stories of our shared past; connect the rich diversity of the 19th century to the present; and collaborate with the communities we serve to create welcoming spaces for learning, work, exploration, and play.

Equal Employment Opportunity Statement:

Genesee Country Village & Museum is committed to a policy of Equal Employment Opportunity with respect to all employees, applicants, and interns for employment. We recruit, hire, train, and promote without discrimination due to race, color, sex, age, disability, religion, citizenship, national origin, military or veteran status, marital status, gender identity and expression, sexual orientation, and any other status protected by applicable federal, state, or local law.

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