Director

Director of Operations – Immediate Opportunity
Chick-fil-A Northlake Boulevard | West Palm Beach, FL

Are you a high-capacity leader who thrives in a fast-paced, people-focused environment? Do you enjoy building strong teams, developing leaders, and creating an exceptional guest experience every day?

Chick-fil-A Northlake Boulevard is seeking a Director of Operations to partner closely with Owner/Operator Neil Hannon, a passionate leader with over 20 years of Chick-fil-A experience. In this role, you will have significant impact on the business by rotating through key operational areas, leading a large team, and gaining hands‑on experience in both day‑to‑day operations and long‑term strategy within a growing, hospitality‑driven restaurant.

POSITION KEY RESPONSIBILITIES:

Rotate through different business functions for a comprehensive understanding.

Lead and mentor a diverse team of 100+ members.

Drive customer service excellence and satisfaction.

Streamline processes for operational efficiency.

COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED

Bachelor's Degree in Business Management or Hospitality/Restaurant.

4+ years of leadership experience.

High emotional intelligence and self‑awareness.

Strong communicator with a growth mindset.

DAY IN THE LIFE/SCHEDULE

Monday‑Saturday PM availability | 50 hours/week. | 5 work days

Engage in leadership responsibilities and business operations.

Lead a multi‑million dollar business with 100+ team members.

Create Relationships and moments with our guest.

BENEFITS/VACATION

2 weeks Paid Time Off (PTO).

Employer contributes to health insurance.

Closed Thanksgiving & Christmas Day.

Location: West Palm Beach, Florida

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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