Team Director

Operations Director
Chick-fil-A Hwy 78 & Vista Village

Are you a strong leader who thrives in a fast-paced, people-focused environment? Do you have a passion for developing others, running efficient operations, and building a thriving culture grounded in values?

Chick-fil-A Hwy 78 & Vista Village is seeking a

high-capacity Operations Director

to lead and oversee the daily operations of our restaurant. This individual will ensure excellence in food quality, hospitality, cleanliness, and team leadership—while championing our vision of Winning Hearts Every Day through good food, served by hospitable people, quickly in a clean and safe environment.

This role is ideal for someone pursuing a long-term career in restaurant leadership, preparing for Chick-fil-A’s Leadership Development Program, or aspiring to become an Owner/Operator.

Key Responsibilities
Operational Leadership

Oversee and execute day-to-day operations, including opening and closing routines, shift execution, and ensuring systems run with excellence

Maintain consistent high standards for food safety, food quality, speed of service, and cleanliness

Monitor and manage food costs, inventory, and waste to support profitability goals

Maintain a safe, secure, and welcoming environment for both team members and guests

Financial Stewardship

Oversee cash handling, deposits, and shift-level financial controls

Help manage labor costs in alignment with operational goals

Monitor KPI performance and implement strategies to drive operational efficiency and guest satisfaction

People Leadership

Lead and develop a team of leaders and team members (team of teams model) across front of house and back of house

Create an environment where individuals feel valued, challenged, and equipped to succeed

Serve as a coach and mentor to emerging leaders within the restaurant

Collaborate with other Directors and the Operator on staffing, scheduling, and team growth

Culture & Vision Alignment

Champion Chick-fil-A’s core values and create a culture of care, hospitality, and excellence

Take ownership of our vision: Winning Hearts Every Day

Be a culture carrier—modeling servant leadership, integrity, and professionalism at all times

Leadership Development

Collaborate closely with high-level leaders to refine your leadership skills and strategic thinking

Participate in ongoing personal and professional growth opportunities

Contribute to long-term planning and innovation within the restaurant

Qualifications

Proven leadership experience (3+ years preferred), ideally in a high-volume restaurant or retail environment

Experience leading large teams (40+ team members); total restaurant size of 100+ employees preferred

Strong understanding of food safety, quality assurance, and cost control

High emotional intelligence and strong interpersonal skills

Committed to excellence, hospitality, and continuous improvement

Passion for Chick-fil-A’s mission, values, and guest service philosophy

Ability to work full-time with a flexible schedule, including early mornings, evenings, and weekends as needed

Bachelor's degree preferred, or equivalent work experience

Why This Role

Work directly with an experienced Operator and high-level leadership team

Develop skills for potential advancement to Chick-fil-A’s Leadership Development Program or Owner/Operator track

Be part of a brand known for hospitality, service, and excellence

Make a real impact on the team, guests, and Vista community every day

Ready to lead with purpose, serve with excellence, and grow with a world-class brand?

Apply today and become part of the Chick-fil-A Hwy 78 & Vista Village leadership family.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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