Customer Service Representative III
City of Houston, Houston, TX, United States
Position Overview
Engineering/Office of the City Engineer – Position for public service in Houston’s Department of Public Works and Engineering Emergency Management at the Tier II Level.
Reporting Location & Work Schedule Reporting Location:
1002 Washington Ave
Workdays & Hours:
Monday – Friday; 8:00 am – 5:00 pm
Subject to change.
Description Of Duties / Essential Functions Provide quality customer service for complex inquiries via phone, email, mail, or in person. Research and analyze data to resolve customers’ problems and inquiries. Prepare, monitor, and maintain various records, reports, and reference information. Proofread and edit documents for accuracy. Draft and prepare correspondences to customers. Schedule field investigations if needed. Work with other entities to assist customers with their account. Act as a liaison to other service lines, private agencies, and organizations. Organize inventory, retention, and retrieval of department documents. Assist in coordinating department staff services such as purchasing, storekeeping, public relations, office management, public meetings, and special projects. Perform other duties as assigned.
Working Conditions This position is physically comfortable with discretion over walking, standing, etc. No major sources of discomfort; essentially a normal office environment with acceptable lighting, temperature, and air conditions.
Minimum Requirements
Educational Requirements:
High school diploma or GED.
Experience Requirements:
Three (3) years of administrative or customer service-related experience.
Substitutions:
Associate’s degree may substitute up to two (2) years of experience; Bachelor’s degree may substitute the years of experience.
License Requirements None.
Preferences
Proficiency with ILMS (Integrated Land Management), ProjectDox, and Q-Flow.
Bilingual in Spanish.
Veteran preference: Preference shall be given to eligible veteran applicants possessing the qualifications necessary for competent discharge of the duties involved in the position, among the most qualified candidates, and all other factors in accordance with Executive Order 1-6.
General Information Selection/Skills Tests Required:
None (however, the Department may administer a skills assessment test).
Safety Impact Position:
Yes – subject to random drug testing; if a promotional position, candidate must pass an assignment drug test.
Salary Information:
Factors used in determining salary include candidate qualifications and pay rates of other employees in this classification.
Pay Grade:
16.
Application Procedures Only online applications will be accepted and must be received by the Human Resources Department during the active posting period.
Online Application:
https://www.houstontx.gov
To view application status, log into your online profile at http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737. For special services or accommodations, call 832-393-6737 (TTY 7-1-1). For login assistance or technical support, call 855-524-5627.
Due to high volume of applications, the Hiring Department will contact candidates directly if selected to advance in the recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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Reporting Location & Work Schedule Reporting Location:
1002 Washington Ave
Workdays & Hours:
Monday – Friday; 8:00 am – 5:00 pm
Subject to change.
Description Of Duties / Essential Functions Provide quality customer service for complex inquiries via phone, email, mail, or in person. Research and analyze data to resolve customers’ problems and inquiries. Prepare, monitor, and maintain various records, reports, and reference information. Proofread and edit documents for accuracy. Draft and prepare correspondences to customers. Schedule field investigations if needed. Work with other entities to assist customers with their account. Act as a liaison to other service lines, private agencies, and organizations. Organize inventory, retention, and retrieval of department documents. Assist in coordinating department staff services such as purchasing, storekeeping, public relations, office management, public meetings, and special projects. Perform other duties as assigned.
Working Conditions This position is physically comfortable with discretion over walking, standing, etc. No major sources of discomfort; essentially a normal office environment with acceptable lighting, temperature, and air conditions.
Minimum Requirements
Educational Requirements:
High school diploma or GED.
Experience Requirements:
Three (3) years of administrative or customer service-related experience.
Substitutions:
Associate’s degree may substitute up to two (2) years of experience; Bachelor’s degree may substitute the years of experience.
License Requirements None.
Preferences
Proficiency with ILMS (Integrated Land Management), ProjectDox, and Q-Flow.
Bilingual in Spanish.
Veteran preference: Preference shall be given to eligible veteran applicants possessing the qualifications necessary for competent discharge of the duties involved in the position, among the most qualified candidates, and all other factors in accordance with Executive Order 1-6.
General Information Selection/Skills Tests Required:
None (however, the Department may administer a skills assessment test).
Safety Impact Position:
Yes – subject to random drug testing; if a promotional position, candidate must pass an assignment drug test.
Salary Information:
Factors used in determining salary include candidate qualifications and pay rates of other employees in this classification.
Pay Grade:
16.
Application Procedures Only online applications will be accepted and must be received by the Human Resources Department during the active posting period.
Online Application:
https://www.houstontx.gov
To view application status, log into your online profile at http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737. For special services or accommodations, call 832-393-6737 (TTY 7-1-1). For login assistance or technical support, call 855-524-5627.
Due to high volume of applications, the Hiring Department will contact candidates directly if selected to advance in the recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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