Customer Service Representative I
City of Houston, Houston, TX, United States
Overview
Position Overview
Position Overview
• Applications accepted from: ALL PERSONS INTERESTED • Service Line: HOUSTON PERMITTING CENTER • Reporting Location: Houston, TX • Workdays & Hours: Monday - Friday; 7:00 am – 4:00 pm
Description Of Duties/Essential Functions
Join the City of Houston and make a difference in our community by ensuring the efficient and effective management of public records. The City of Houston is seeking a dedicated and organized Customer Service Representative I (CSR I) to join our Records Management team. The CSR I will play a crucial role in providing exceptional customer service while assisting in the management of public records. This entry-level position will encompass a variety of tasks related to records management, imaging, and technical program use.
The Customer Service Representative I duties will include but are not limited to:
Respond to public inquiries regarding records management policies and procedures.
Assist in the completion of multi-step public records requests, ensuring compliance with relevant guidelines.
Use imaging software to digitize physical records, ensuring accurate and efficient storage.
Maintain and update electronic records and databases, ensuring information is current and accessible.
Collaborate with team members to ensure records are organized and easily retrievable.
Provide technical assistance to users of records management software and programs.
Participate in training sessions to stay informed about updates in records management practices and technology.
Perform routine data entry and quality control checks to maintain data integrity.
Assist in preparing reports related to records requests and management activities.
Demonstrate a commitment to exceptional customer service by addressing inquiries in a timely and professional manner.
Working Conditions
This position may require standing for extended periods, as well as occasional lifting of materials. The CSR I will work in an office environment and may be required to interact with the public. This is a Department of Public Works & Engineering Emergency Management position at the Tier III Level.
Minimum Requirements Educational Requirements Requires a high school diploma or a GED.
Experience Requirements Six (6) months of administrative or customer service-related experience is required. Substitution: Associate degree may be substituted for the experience requirement.
License Requirements None
Preferences Preference will be given to candidates with
Previous experience in customer service, records management, or administrative support.
Proficiency in computer applications, including Microsoft Office Suite and records management software.
Excellent communication skills, both verbal and written.
Strong attention to detail and organizational skills.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
General Information Selection/Skills Tests Required:
None
However, the Department may administer a Skills Assessment Test.
Safety Impact Position:
No
If yes, this position is subject to random drug testing and if a promotional position, the candidate must pass an assignment drug test.
Salary Information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade:
13
Application Procedures Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: houstontx.gov
To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737. If you need special services or accommodations, call 832-393-6737 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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Position Overview
• Applications accepted from: ALL PERSONS INTERESTED • Service Line: HOUSTON PERMITTING CENTER • Reporting Location: Houston, TX • Workdays & Hours: Monday - Friday; 7:00 am – 4:00 pm
Description Of Duties/Essential Functions
Join the City of Houston and make a difference in our community by ensuring the efficient and effective management of public records. The City of Houston is seeking a dedicated and organized Customer Service Representative I (CSR I) to join our Records Management team. The CSR I will play a crucial role in providing exceptional customer service while assisting in the management of public records. This entry-level position will encompass a variety of tasks related to records management, imaging, and technical program use.
The Customer Service Representative I duties will include but are not limited to:
Respond to public inquiries regarding records management policies and procedures.
Assist in the completion of multi-step public records requests, ensuring compliance with relevant guidelines.
Use imaging software to digitize physical records, ensuring accurate and efficient storage.
Maintain and update electronic records and databases, ensuring information is current and accessible.
Collaborate with team members to ensure records are organized and easily retrievable.
Provide technical assistance to users of records management software and programs.
Participate in training sessions to stay informed about updates in records management practices and technology.
Perform routine data entry and quality control checks to maintain data integrity.
Assist in preparing reports related to records requests and management activities.
Demonstrate a commitment to exceptional customer service by addressing inquiries in a timely and professional manner.
Working Conditions
This position may require standing for extended periods, as well as occasional lifting of materials. The CSR I will work in an office environment and may be required to interact with the public. This is a Department of Public Works & Engineering Emergency Management position at the Tier III Level.
Minimum Requirements Educational Requirements Requires a high school diploma or a GED.
Experience Requirements Six (6) months of administrative or customer service-related experience is required. Substitution: Associate degree may be substituted for the experience requirement.
License Requirements None
Preferences Preference will be given to candidates with
Previous experience in customer service, records management, or administrative support.
Proficiency in computer applications, including Microsoft Office Suite and records management software.
Excellent communication skills, both verbal and written.
Strong attention to detail and organizational skills.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
General Information Selection/Skills Tests Required:
None
However, the Department may administer a Skills Assessment Test.
Safety Impact Position:
No
If yes, this position is subject to random drug testing and if a promotional position, the candidate must pass an assignment drug test.
Salary Information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade:
13
Application Procedures Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: houstontx.gov
To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737. If you need special services or accommodations, call 832-393-6737 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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