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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[521,533,543,563,583],{"_435":434,"_439":522,"_470":471,"_462":523,"_248":524,"_446":525,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":526,"_431":528,"_473":529,"_436":129,"_487":530,"_478":531,"_489":442,"_490":484,"_492":532,"_494":495,"_496":497},["D",1773666000000],"City of Houston","Overview\nPosition Overview

Position Overview

• Applications accepted from: ALL PERSONS INTERESTED • Service Line: HOUSTON PERMITTING CENTER • Reporting Location: Houston, TX • Workdays & Hours: Monday - Friday; 7:00 am – 4:00 pm

Description Of Duties/Essential Functions

Join the City of Houston and make a difference in our community by ensuring the efficient and effective management of public records. The City of Houston is seeking a dedicated and organized Customer Service Representative I (CSR I) to join our Records Management team. The CSR I will play a crucial role in providing exceptional customer service while assisting in the management of public records. This entry-level position will encompass a variety of tasks related to records management, imaging, and technical program use.

The Customer Service Representative I duties will include but are not limited to:

Respond to public inquiries regarding records management policies and procedures.

Assist in the completion of multi-step public records requests, ensuring compliance with relevant guidelines.

Use imaging software to digitize physical records, ensuring accurate and efficient storage.

Maintain and update electronic records and databases, ensuring information is current and accessible.

Collaborate with team members to ensure records are organized and easily retrievable.

Provide technical assistance to users of records management software and programs.

Participate in training sessions to stay informed about updates in records management practices and technology.

Perform routine data entry and quality control checks to maintain data integrity.

Assist in preparing reports related to records requests and management activities.

Demonstrate a commitment to exceptional customer service by addressing inquiries in a timely and professional manner.

Working Conditions

This position may require standing for extended periods, as well as occasional lifting of materials. The CSR I will work in an office environment and may be required to interact with the public. This is a Department of Public Works & Engineering Emergency Management position at the Tier III Level.

Minimum Requirements\nEducational Requirements\nRequires a high school diploma or a GED.

Experience Requirements\nSix (6) months of administrative or customer service-related experience is required.\nSubstitution: Associate degree may be substituted for the experience requirement.

License Requirements\nNone

Preferences\nPreference will be given to candidates with

Previous experience in customer service, records management, or administrative support.

Proficiency in computer applications, including Microsoft Office Suite and records management software.

Excellent communication skills, both verbal and written.

Strong attention to detail and organizational skills.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

General Information\nSelection/Skills Tests Required:

None

However, the Department may administer a Skills Assessment Test.

Safety Impact Position:

No

If yes, this position is subject to random drug testing and if a promotional position, the candidate must pass an assignment drug test.

Salary Information\nFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade:

13

Application Procedures\nOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: houstontx.gov

To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737. If you need special services or accommodations, call 832-393-6737 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

#J-18808-Ljbffr\n","Overview\nPosition Overview

Position Overview

• Applications accepted from: ALL PERSONS INTERESTED • Service Line: HOUSTON PERMITT...",[527],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2903979238"],"Work at City of Houston","6 days ago","/jobs/2903979238-customer-service-representative-i","/jobs?keyword=City+of+Houston",{"_435":434,"_439":534,"_470":471,"_462":523,"_248":535,"_446":536,"_433":434,"_113":537,"_437":199,"_438":199,"_472":471,"_448":199,"_449":538,"_431":540,"_473":529,"_436":120,"_487":530,"_478":541,"_489":537,"_490":484,"_492":532,"_494":495,"_496":542},["D",1773666000000],"A metropolitan government agency located in Houston is seeking a skilled Customer Service Representative III to enhance public access to records while ensuring compliance with regulations. The ideal candidate will have a high school diploma, three years of customer service experience, and proficiency in records management software. This position involves public interaction, managing records requests, and maintaining data integrity. Ideal candidates will have strong organizational and communication skills and strive for excellence in customer service.\n#J-18808-Ljbffr\n","A metropolitan government agency located in Houston is seeking a skilled Customer Service Representative III to enhance public access to records wh...","Senior Records Management CSR — Public Records",[539],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2903979363"],"/jobs/2903979363-senior-records-management-csr-public-records","/jobs?keyword=Senior+Records+Management+CSR+%E2%80%94+Public+Records",{"_435":434,"_439":544,"_470":471,"_462":545,"_248":546,"_446":547,"_433":434,"_113":548,"_437":199,"_438":199,"_472":471,"_448":199,"_449":549,"_431":555,"_473":556,"_436":129,"_487":557,"_478":558,"_489":548,"_490":559,"_492":560,"_494":561,"_496":562},["D",1774058400000],"PrideStaff","Customer Service Representative (CSR)

Location: Atlanta, GA\nPay Rate: $23.00/hr\nPosition Type: Full-Time\nJob Summary\nPrideStaff is seeking a seasoned, professional Customer Service Representative for an immediate opening with one of our top clients. This is a high-level CSR role requiring a candidate who is self-motivated, tech-savvy, and possesses a strong track record of success in office-based customer support.\nKey Responsibilities\nPhone Management: Handle a high volume of inbound and outbound calls with professionalism and a positive attitude.\nData Management: Utilize Microsoft Excel to track customer data, update orders, and maintain accurate records.\nProactive Follow-up: Take ownership of customer inquiries from start to finish, ensuring timely and thorough follow-up to resolve any outstanding issues.\nProblem Solving: Navigate complex customer needs by providing clear information and efficient solutions.\nAdministrative Support: Assist with general office tasks and documentation as needed.\nRequired Qualifications\nExperience: A minimum of 45 years of dedicated experience in a professional Customer Service Representative role.\nTechnical Skills: Proficiency in Microsoft Excel is required (data entry, basic formulas, and navigating spreadsheets).\nCommunication: Excellent verbal and written communication skills with a proven ability to manage professional phone correspondence.\nFollow-up Skills: Exceptional organizational skills with a \"check-and-recheck\" mindset to ensure no task falls through the cracks.

","Customer Service Representative (CSR)

Location: Atlanta, GA\nPay Rate: $23.00/hr\nPosition Type: Full-Time\nJob Summary\nPrideStaff is seeking...","Customer Service Representative (CSR)",[550],{"_458":459,"_454":551,"_452":552,"_456":553,"_460":554},"Atlanta","Atlanta, GA, United States, 30301","GA","30301",["B","2954552464"],"Work at PrideStaff","1 days ago","/jobs/2954552464-customer-service-representative-csr","Atlanta, GA, United States","/jobs?keyword=PrideStaff","/jobs?location=Atlanta%2C+GA%2C+United+States","/jobs?keyword=Customer+Service+Representative+%28CSR%29",{"_435":434,"_439":564,"_470":471,"_462":565,"_248":566,"_446":567,"_433":434,"_113":568,"_437":199,"_438":199,"_472":471,"_448":199,"_449":569,"_431":575,"_473":576,"_436":129,"_487":577,"_478":578,"_489":568,"_490":579,"_492":580,"_494":581,"_496":582},["D",1773878400000],"NYU Langone Health","Customer Service Representative I - Boynton Beach, Florida

Administrative/Office Support\nBoynton Beach, FL\nFull-Time/Regular\nPosition Summary:

We have an exciting opportunity to join our team as a Customer Service Representative I. The Customer Service Representative I (CSR I) acts as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. The CSR I answers phone calls and/or electronic messages and follows-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. The CSR I establishes and maintains effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism. The CSR I follows established protocols/scripts and handles issues in prescribed timelines but uses independent judgement to resolve patient inquiries to maintain high levels of patient satisfaction.\nJob Responsibilities:

Perform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. Routes calls to other teams as needed.\nProvide input on system edits, processes, policies, and billing procedures to ensure that we maintain high-levels of patient satisfaction and reduced call volume.\nPerform daily tasks in assigned work queues and according to manager assignments.\nIdentify payer and provider credentialing issues and address them with management.\nFollow workflows provided in training classes and request additional training, management assistance, and medical coding expertise as needed.\nUtilize CBO Pathway and Resources guide to determine the actions needed to resolve patient balances and/or questions.\nEnter account notes using standard formatting in Epic CRM and/or other systems.\nReview unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols.\nEnsure that items in assigned work queue(s) are resolved within required timeframes using payer website, billing systems, and CBO pathways.\nAdhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements.\nCommunicate with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by third party payers.\nWork closely with provider offices on patient issues.\nMaintain continuous open communication with management via chat, email, phone calls, and in person.\nAttend assigned workgroups, meetings, and required training classes.\nRead and apply policies and procedures to make appropriate decisions.\nPerform other related duties as assigned.\nPatient Experience and Access:

Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)\nGreets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate\nWorks collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.\nProactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.\nShares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)\nPartners with Patient Access Center and Central Billing team members to support collaboration and promote a positive patient experience.\nTakes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.\nMinimum Qualifications:

To qualify you must have a High School Diploma, College credits preferred. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10 utilized in medical billing; English usage, grammar and spelling; basic math; 1 years experience in a similar role. Candidates must receive a score of 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding. Good Customer Service skills are required. Candidates are required to pass a Customer Service scenario assessment prior to onboarding.\nPreferred Qualifications:

Epic systems experience preferred Microsoft Office experience preferred Strong PC skills preferred Recent experience in a major inbound call center preferred Foreign language preferred Some knowledge of CPT and ICD10 preferred Some knowledge of Healthcare / professional billing revenue cycle preferred\nQualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

","Customer Service Representative I - Boynton Beach, Florida

Administrative/Office Support\nBoynton Beach, FL\nFull-Time/Regular\nPosition Summ...","Customer Service Representative I - Boynton Beach, Florida",[570],{"_458":459,"_454":571,"_452":572,"_456":573,"_460":574},"Boynton Beach","Boynton Beach, FL, United States, 33435","FL","33435",["B","2928768797"],"Work at NYU Langone Health","3 days ago","/jobs/2928768797-customer-service-representative-i-boynton-beach-florida","Boynton Beach, FL, United States","/jobs?keyword=NYU+Langone+Health","/jobs?location=Boynton+Beach%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative+I+-+Boynton+Beach%2C+Florida",{"_435":434,"_439":584,"_470":471,"_462":585,"_248":586,"_446":587,"_433":434,"_113":588,"_437":199,"_438":199,"_472":471,"_448":199,"_449":589,"_431":595,"_473":596,"_436":129,"_487":597,"_478":598,"_489":588,"_490":599,"_492":600,"_494":601,"_496":602},["D",1774137600000],"LMR Technical Group","Customer Service Representative

LMR Technical Group (LMR) is seeking customer service representatives to join our team.\nLocation: Emmitsburg, MD\nJob Description

The customer service representative (CSR) will provide administrative and customer support for a national disaster and emergency management training program based in Emmitsburg, MD. The CSR will assist in managing and delivering a large-scale independent study program that serves millions of students across the country through efficient, courteous, and professional service.\nThis position plays a key role in maintaining accurate student records, responding to inquiries, and ensuring timely communication with students, educational institutions, and state and local officials.\nDuties and Responsibilities

Respond to student inquiries via phone, email, and other communication channels within established timelines.\nProvide courteous, accurate, and professional customer service for online training participants nationwide.\nProcess and reconcile student records in the Independent Study Database System (ISDBS), including duplicate accounts and updates to student information.\nHandle requests for official transcripts, group verifications, and student status updates.\nManage and track correspondence received through multiple channels (email, fax, postal, or express mail).\nSupport reporting by tracking and documenting customer service activities for inclusion in monthly metrics.\nFollow established Standard Operating Procedures (SOPs) and contribute to process improvement initiatives.\nOther related duties as assigned.\nRequired Qualifications

Must be a U.S. citizen and eligible for a Public Trust background investigation.\nProficiency in Microsoft Office applications, including Word, Excel, and Outlook.\nStrong written and verbal communication skills.\nAbility to manage high-volume workloads with attention to accuracy and detail.\nStrong interpersonal skills and a commitment to quality customer service.\nPreferred Qualifications

Experience supporting national disaster, emergency management, or public service programs.\nFamiliarity with data entry, record reconciliation, and information management systems.\nDemonstrated experience providing professional customer support via phone, email, or web-based systems.\nExperience working in a training, educational, or call center environment preferred.\nAssociate degree or higher in business administration, communications, or a related field.\nBenefits include vacation, sick leave, health and welfare benefits, and 401(k).\nAbout LMR: LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel.\nLMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

","Customer Service Representative

LMR Technical Group (LMR) is seeking customer service representatives to join our team.\nLocation: Emmitsbu...","Customer Service Representative",[590],{"_458":459,"_454":591,"_452":592,"_456":593,"_460":594},"Emmitsburg","Emmitsburg, MD, United States, 21727","MD","21727",["B","2966074188"],"Work at LMR Technical Group","22 hours ago","/jobs/2966074188-customer-service-representative","Emmitsburg, MD, United States","/jobs?keyword=LMR+Technical+Group","/jobs?location=Emmitsburg%2C+MD%2C+United+States","/jobs?keyword=Customer+Service+Representative","actionData","errors"]