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The Customer Service Representative is responsible for managing outbound and inbound calls and text messages, providing status on existing cases, or escalating cases, if necessary.

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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CoWorx is seeking a Customer Service Representative in the Gainesville, GA area! The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing customer requests accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment.\nShift: Day shift Monday to Friday\nResponsibilities:

Answering inbound calls, emails and text messages from customers Partner with our customers and other departments to resolve issues Process customer requests, including new service, scheduling services, etc. Make outbound collection calls, emails and text messages Able to think fast, find answers and respond quickly to customer inquiries Must be able to multi-task, maintain organization and complete tasks\nDesired Background/Skills:

Proper telephone and email etiquette is a must Reliably commute or planning to relocate before starting work (Required) At least 1 year of experience High School Diploma or equivalent Reliable transportation/Driver's License Excellent time management skills Strong computer skills, including the ability to master new systems and to enter data quickly and accurately, filing documents, updating customer profiles/accounts Excellent verbal and written communication skills Bilingual Preferred (English & Spanish a PLUS)\nOther Information:

Benefits:\n401(k) Dental insurance Health insurance Paid time off Vision insurance\nDon't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!\nCoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.\nIf you are a person with a disability and require assistance during the recruitment process, please reach out to us.\n#GA1101

","Customer Service Representative

CoWorx is seeking a Customer Service Representative in the Gainesville, GA area! The Customer Service Repr...",[540],{"_458":459,"_454":541,"_452":542,"_456":543,"_460":544},"Gainesville","Gainesville, GA, United States, 30501","GA","30501",["B","2966022817"],"Work at CoWorx Staffing Services","/jobs/2966022817-customer-service-representative","Gainesville, GA, United States","/jobs?keyword=CoWorx+Staffing+Services","/jobs?location=Gainesville%2C+GA%2C+United+States",{"_435":434,"_439":552,"_470":471,"_462":553,"_248":554,"_446":555,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":556,"_431":561,"_473":562,"_436":129,"_488":563,"_478":564,"_490":442,"_491":565,"_493":566,"_495":567,"_497":498},["D",1774058400000],"USA Jobs","Call Center Representative

We are seeking a professional, reliable, and motivated Call Center Representative to join our growing team. This role involves handling both inbound and outbound communications, including phone calls, text messages, emails, and online chats. The ideal candidate will be organized, proactive, and able to manage multiple tasks efficiently in a fast-paced environment.\nKey Responsibilities:\nHandle inbound and outbound calls in a professional and courteous manner.\nRespond promptly to text messages and emails through our internal communication system.\nMonitor and manage chats via WhatsApp, our platform for project communications.\nReview and confirm online appointments.\nMaintain accurate and detailed call logs and communication records.\nCollaborate with team members and management to ensure smooth daily operations.\nPosition Requirements:\nAbility to manage a high call volume (approximately 50 calls on a slow day and up to 150 on a busy day).\nStrong multitasking, communication, and problem-solving skills.\nProfessional demeanor with a respectful and team-oriented attitude.\nDependable and punctual with excellent attention to detail.\nCompensation: Compensation for the Call Center Representative position is discussed during the interview process. We typically ask candidates about their salary expectations and review them with management to determine the best possible match. Pay may vary based on experience, skill level, and location. In some cases, the role may be offered on a salary basis.\nSchedule & Shifts:\nOur call center operates Monday through Saturday on a five-day workweek. If a representative is scheduled to work on Saturday, they will have a weekday off to maintain the five-day schedule.\nOperating Hours: 8:00 AM 8:00 PM (EST)\nTypical Shift Options:\n8:00 AM 4:30 PM\n8:30 AM 5:00 PM\n9:00 AM 5:30 PM\n9:30 AM 6:00 PM\n10:00 AM 6:30 PM\n10:30 AM 7:00 PM\n11:00 AM 7:30 PM\n11:30 AM 8:00 PM\nEach agent receives a 30-minute lunch break and an additional 30 minutes of break time throughout the day, which can be used as needed. Please note that while we strive to accommodate individual shift preferences, scheduling is primarily based on operational needs to ensure efficient and consistent service as our company continues to grow.

","Call Center Representative

We are seeking a professional, reliable, and motivated Call Center Representative to join our growing team. Thi...",[557],{"_458":459,"_454":558,"_452":559,"_456":457,"_460":560},"Astoria","Astoria, NY, United States, 11102","11102",["B","2954530079"],"Work at USA Jobs","2 days ago","/jobs/2954530079-customer-service-representative","Astoria, NY, United States","/jobs?keyword=USA+Jobs","/jobs?location=Astoria%2C+NY%2C+United+States",{"_435":434,"_439":569,"_470":471,"_462":570,"_248":571,"_446":572,"_433":434,"_113":573,"_437":199,"_438":199,"_472":471,"_448":199,"_449":574,"_431":580,"_473":581,"_436":129,"_488":582,"_478":583,"_490":573,"_491":584,"_493":585,"_495":586,"_497":587},["D",1773766800000],"Paul's Termite & Pest Control","The Inside Sales Representative is responsible for providing exceptional customer service by answering inbound calls, scheduling appointments, responding to customer inquiries, and handling service requests at Paul’s Termite & Pest Control, Inc. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks efficiently while delivering a superior customer experience.

Responsibilities

Customer Service: Make outbound calls to potential new customers.

Answer inbound sales calls and respond to customer inquiries about new services in a professional, courteous manner.

Schedule appointments for pest control services, ensuring accuracy in capturing customer information and service needs.

Handle customer complaints or concerns, escalating issues to the Office Manager when necessary.

Provide information about the company’s services, promotions, and policies to potential and existing customers.

Follow up with customers after service to ensure satisfaction and address any concerns.

The Inside Sales Representative will be back up to the Account Services Coordinators when available and as needed.

Data Entry & Documentation: Accurately enter and update customer information, service requests, and appointment details into the company’s CRM system.

Maintain organized and up-to-date customer records and follow company protocols for data entry and management.

Process service orders and prepare necessary documentation for the pest control technicians.

Problem Solving & Issue Resolution: Troubleshoot customer issues or questions regarding pest control services, providing accurate information and solutions.

Collaborate with other departments to resolve customer service issues in a timely and efficient manner.

Manage and prioritize multiple tasks, such as handling calls while entering data and resolving issues promptly.

Work closely with other call center representatives and the Office Manager to ensure smooth operations and a cohesive team environment.

Participate in training sessions and team meetings to stay updated on company services, policies, and procedures.

Qualifications

Education: High school diploma or equivalent (required).

Experience: 1+ years of experience in a customer service or call center role (preferred).

2+ years of inside sales experience (preferred).

Experience in the pest control or service industry is a plus.

Skills & Abilities: Excellent verbal communication and active listening skills.

Ability to multitask and handle high call volumes in a fast-paced environment.

Strong organizational skills with attention to detail.

Proficiency with CRM software and Microsoft Office Suite (Word, Excel).

Ability to handle customer complaints and resolve issues professionally.

#J-18808-Ljbffr\n","The Inside Sales Representative is responsible for providing exceptional customer service by answering inbound calls, scheduling appointments, resp...","Inside Sales Representatives",[575],{"_458":459,"_454":576,"_452":577,"_456":578,"_460":579},"Tallahassee","Tallahassee, FL, United States, 32318","FL","32318",["B","2914424759"],"Work at Paul's Termite & Pest Control","5 days ago","/jobs/2914424759-inside-sales-representatives","Tallahassee, FL, United States","/jobs?keyword=Paul%27s+Termite+%26+Pest+Control","/jobs?location=Tallahassee%2C+FL%2C+United+States","/jobs?keyword=Inside+Sales+Representatives",{"_435":283,"_439":589,"_470":471,"_462":590,"_248":591,"_446":592,"_433":434,"_113":593,"_437":199,"_438":199,"_472":471,"_448":199,"_449":594,"_431":599,"_473":600,"_436":129,"_488":601,"_478":602,"_490":593,"_491":597,"_493":603,"_495":604,"_497":605},["D",1773568800000],"RevCycle, Inc.","Overview

RevCycle's Healthcare Business Services business is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely from an approved private home office location or from our Marshfield, WI office, with

opportunities to start immediately or join a late-April training class.

We rely heavily on TEXT MESSAGING throughout our selection and onboarding process. To ensure timely communication and faster consideration, make sure you

opt in to text messages

during your application and complete all required application steps.

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.

This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

Hours

Full Time, Mon-Fri 8:00 AM-5:00 PM CST (9:00 AM-6:00 PM EST)

Benefits

Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds).

Additional options for Dental/Vision, paid short-term disability and life insurance benefits.

Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment

401K

Company shares profits through an annual discretionary bonus which employees can deposit into either their personal account or into their 401k.

Responsibilities and Duties

Maintain perfect attendance during training for first six weeks of employment (unless pre-approved prior to start).

Responsibly and plan-fully use time off when accrued so that our customers can rely on you to be here for them as scheduled, with rare, unplanned absences.

Give full attention and focus to quality delivery of responsibility during scheduled hours of work just as if you were in the office.

Maintain and manage a secure and private and personal home office space free of distractions during working hours.

Operate with integrity, honesty and transparency in all work-related matters.

Personify and exemplify company Core Values and Strategic Anchors which include \"Can Do, Selfless and Evolutionary\"

Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues

Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections

Answer complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)

Review financial information and recommends payment options and/or assistance programs in accordance with client guidelines

Manage both common and challenging objections and concerns from consumers

Discuss and help consumer think through payment resources and makes necessary referrals to the client

Use required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call

Maintain working understanding of account requirements, leveraging related documentation and resources as needed

Independently and efficiently perform account documentation including notes and codes, making few errors and requiring minimal assistance

Skillfully work within multiple internal and client systems

May learn and perform other duties and responsibilities as assigned based on business needs

Requirements

Required Knowledge, Skills and Abilities:

Prior work experience on the phones in a call center and healthcare customer service setting is preferred

Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.

Working knowledge of medical billing and coding is preferred, certifications welcome (i.e. AAPC Ahima, EPIC, eCN, Artiva, Cerner, FACS).

Prior work experience in a medical office and/or general understanding of health insurance is preferred

Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools

Able to navigate multiple computer applications and databases

Moderate to advanced computer keyboard typing and navigation skill

Able to communicate on the phone and navigate multiple computer systems simultaneously

Able to overcome patient objections and obstacles to negotiate payment successfully

Reliable and responsible. Arrives on time and uses time productively and efficiently

Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes

Possesses and demonstrates professional judgement and operates with client business acumen.

Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information

Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages

Self-motivation and committed to career success

High School Diploma or equivalent (i.e., GED) required

Prior supervisory experience is welcome in this growing company

Work Environment

Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers. Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals. Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

#J-18808-Ljbffr\n","Overview

RevCycle's Healthcare Business Services business is growing, and we’re excited to welcome new team members! With over 30 years in...","Healthcare Customer Service Representative (WI)",[595],{"_458":459,"_454":596,"_452":597,"_456":598},"Madison","Madison, WI, United States","WI",["B","2890462739"],"Work at RevCycle, Inc.","7 days ago","/jobs/2890462739-healthcare-customer-service-representative-wi","/jobs?keyword=RevCycle%2C+Inc.","/jobs?location=Madison%2C+WI%2C+United+States","/jobs?keyword=Healthcare+Customer+Service+Representative+%28WI%29","actionData","errors"]