Customer Service Representative
Russell Tobin, Cincinnati, OH, United States
Address:
4675 Cornell Road, Cincinnati, OH
Schedule:
Monday–Friday, 9:00 AM – 6:00 PM EST
Pay Rate:
$20.00/hour
Duration:
3-6-month contract to hire
About the Role We are seeking customer-focused professionals to support inbound customer inquiries and resolve issues while delivering a high-quality service experience. This role is ideal for individuals who thrive in fast-paced environments and enjoy problem-solving, communication, and helping customers navigate complex situations.
Key Responsibilities
Handle inbound customer calls and complete outbound follow-ups as needed
Resolve customer issues professionally and efficiently while meeting service-level expectations
Take ownership of customer concerns and work them through to full resolution
Apply strong problem-solving, negotiation, and conflict-resolution skills
Accurately document customer interactions and maintain detailed records
Follow established escalation and complaint-handling procedures
Identify recurring issues and recommend process improvements
Preferred Background Candidates with experience in any customer-facing environment are encouraged to apply, including:
Call centers
Retail
Food service
Cashiering
Dispatch
Banking
Any role involving heavy customer interaction
Qualifications
1+ year of customer service or contact center experience preferred
Strong verbal and written communication skills
Ability to manage multiple tasks while maintaining professionalism
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4675 Cornell Road, Cincinnati, OH
Schedule:
Monday–Friday, 9:00 AM – 6:00 PM EST
Pay Rate:
$20.00/hour
Duration:
3-6-month contract to hire
About the Role We are seeking customer-focused professionals to support inbound customer inquiries and resolve issues while delivering a high-quality service experience. This role is ideal for individuals who thrive in fast-paced environments and enjoy problem-solving, communication, and helping customers navigate complex situations.
Key Responsibilities
Handle inbound customer calls and complete outbound follow-ups as needed
Resolve customer issues professionally and efficiently while meeting service-level expectations
Take ownership of customer concerns and work them through to full resolution
Apply strong problem-solving, negotiation, and conflict-resolution skills
Accurately document customer interactions and maintain detailed records
Follow established escalation and complaint-handling procedures
Identify recurring issues and recommend process improvements
Preferred Background Candidates with experience in any customer-facing environment are encouraged to apply, including:
Call centers
Retail
Food service
Cashiering
Dispatch
Banking
Any role involving heavy customer interaction
Qualifications
1+ year of customer service or contact center experience preferred
Strong verbal and written communication skills
Ability to manage multiple tasks while maintaining professionalism
#J-18808-Ljbffr