Health & Benefits - Call Center Agent / Customer Service Representative / Suppor
Inspira Financial, Oak Brook, IL, United States
Join Us! Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people‑centric and client‑obsessed in every interaction, a community of forward‑thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey—relentlessly pursuing better outcomes for all.
We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90‑minute radius of our Oak Brook, IL headquarters are required to adhere to the company in‑office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions.
Job Summary & Responsibilities
You will be accountable for helping account holders understand how their healthcare reimbursement accounts work. When someone calls in with questions, you will provide friendly and helpful service, making sure the caller feels supported.
You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs.
You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.
Consult with account holders to support easy navigation of the available online tools and apps for actions like checking an account balance and submitting claims.
Accountable for resolving issues without management intervention to remove barriers for the member.
You will receive additional call type skills after initial training and may be cross‑trained to other channels (like chat, email or text) on a later date according to business need.
Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations.
Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
Other duties as assigned.
Internet Speed Requirements
Upload Speed: >20 Mbps
Download Speed: >100 Mbps
Must be able to hard‑wire ethernet cable to internet modem/router.
Training Class/Start Date
Training begins Monday, March 23, 2026 (subject to change).
Attendance is mandatory during the training period (training is paid; PTO accrues while in training, but PTO cannot be taken during training).
Training lasts six weeks. A product exam is held at the end of training; a passing score of 85 % is required to continue in the position.
Training Schedule/Shift
Monday through Friday from 10:30 a.m. CT to 7 p.m. CT (subject to change).
Pacific Time: 8:30 a.m. to 5 p.m.
Mountain Time: 9:30 a.m. to 6 p.m.
Eastern Time: 11:30 a.m. to 8 p.m.
Regular Schedule/Shift
Your regular hours are Monday through Friday from 12:30 p.m. CT to 9 p.m. CT.
Pacific Time: 10:30 a.m. to 7 p.m.
Mountain Time: 11:30 a.m. to 8 p.m.
Eastern Time: 1:30 p.m. to 10 p.m.
You will have one weekday (e.g., Wednesday), with Mondays excluded.
You will also work Saturdays from 10:30 a.m. to 7 p.m. CT.
Pacific Time: 8:30 a.m. to 5 p.m.
Mountain Time: 9:30 a.m. to 6 p.m.
Eastern Time: 11:30 a.m. to 8 p.m.
Hours may change if business needs require it; you’ll be notified in advance.
Preferred Qualifications Education & Experience
2+ years of experience in customer service.
2+ years of call center experience.
No degree required.
Skills & Abilities
Computer knowledge and skills, comfortable learning new systems.
Able to learn and retain information while using a digital workflow to navigate the interaction and tools.
Able to connect with account holders on a human level and assist them as needed.
Basic understanding of medical / reimbursement terminology preferred.
Can work in a fast‑paced environment, handling up to 50 calls per day.
Ability to de‑escalate and handle member issues without utilizing a supervisor.
Excellent oral and written communication skills.
Able to work hours of 10:30 a.m. CT to 7 p.m. CT.
Problem‑solving skills.
Attention to detail and accuracy.
Other Requirements
Prolonged periods of sitting at a desk and working on a computer.
Occasionally lift items up to 25 pounds.
Ability to work overtime.
Pay Range $18.50 /hr (non‑negotiable).
Compensation & Benefits The compensation for this position will vary depending on factors such as location, skills and experience. The compensation package may also include incentive and bonus opportunities.
Inspira provides industry‑leading benefits including, but not limited to: healthcare, 401(k) savings plan, company holidays, paid time off, parental leave and an employee assistance program.
#J-18808-Ljbffr
We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90‑minute radius of our Oak Brook, IL headquarters are required to adhere to the company in‑office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions.
Job Summary & Responsibilities
You will be accountable for helping account holders understand how their healthcare reimbursement accounts work. When someone calls in with questions, you will provide friendly and helpful service, making sure the caller feels supported.
You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs.
You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.
Consult with account holders to support easy navigation of the available online tools and apps for actions like checking an account balance and submitting claims.
Accountable for resolving issues without management intervention to remove barriers for the member.
You will receive additional call type skills after initial training and may be cross‑trained to other channels (like chat, email or text) on a later date according to business need.
Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations.
Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
Other duties as assigned.
Internet Speed Requirements
Upload Speed: >20 Mbps
Download Speed: >100 Mbps
Must be able to hard‑wire ethernet cable to internet modem/router.
Training Class/Start Date
Training begins Monday, March 23, 2026 (subject to change).
Attendance is mandatory during the training period (training is paid; PTO accrues while in training, but PTO cannot be taken during training).
Training lasts six weeks. A product exam is held at the end of training; a passing score of 85 % is required to continue in the position.
Training Schedule/Shift
Monday through Friday from 10:30 a.m. CT to 7 p.m. CT (subject to change).
Pacific Time: 8:30 a.m. to 5 p.m.
Mountain Time: 9:30 a.m. to 6 p.m.
Eastern Time: 11:30 a.m. to 8 p.m.
Regular Schedule/Shift
Your regular hours are Monday through Friday from 12:30 p.m. CT to 9 p.m. CT.
Pacific Time: 10:30 a.m. to 7 p.m.
Mountain Time: 11:30 a.m. to 8 p.m.
Eastern Time: 1:30 p.m. to 10 p.m.
You will have one weekday (e.g., Wednesday), with Mondays excluded.
You will also work Saturdays from 10:30 a.m. to 7 p.m. CT.
Pacific Time: 8:30 a.m. to 5 p.m.
Mountain Time: 9:30 a.m. to 6 p.m.
Eastern Time: 11:30 a.m. to 8 p.m.
Hours may change if business needs require it; you’ll be notified in advance.
Preferred Qualifications Education & Experience
2+ years of experience in customer service.
2+ years of call center experience.
No degree required.
Skills & Abilities
Computer knowledge and skills, comfortable learning new systems.
Able to learn and retain information while using a digital workflow to navigate the interaction and tools.
Able to connect with account holders on a human level and assist them as needed.
Basic understanding of medical / reimbursement terminology preferred.
Can work in a fast‑paced environment, handling up to 50 calls per day.
Ability to de‑escalate and handle member issues without utilizing a supervisor.
Excellent oral and written communication skills.
Able to work hours of 10:30 a.m. CT to 7 p.m. CT.
Problem‑solving skills.
Attention to detail and accuracy.
Other Requirements
Prolonged periods of sitting at a desk and working on a computer.
Occasionally lift items up to 25 pounds.
Ability to work overtime.
Pay Range $18.50 /hr (non‑negotiable).
Compensation & Benefits The compensation for this position will vary depending on factors such as location, skills and experience. The compensation package may also include incentive and bonus opportunities.
Inspira provides industry‑leading benefits including, but not limited to: healthcare, 401(k) savings plan, company holidays, paid time off, parental leave and an employee assistance program.
#J-18808-Ljbffr