Customer Service Representative
Amsted Industries, Canton, NC, United States
The Customer Service Representative (CSR) is responsible for providing world‑class order‑to‑invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution.
This newly created opportunity is open due to increased market demand and growth of ConMet’s Plastics business unit and will be based at our Canton, NC location.
Essential Duties and Responsibilities
Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
Reviews electronic customer orders and change requests through EDI, web‑based portals, spreadsheets, and performs updates in SAP system.
Assists Accounts Receivable department regarding invoice discrepancies.
Performs as the conduit for customer complaints in regards to shipments and products.
Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
Evaluates critical orders and inventory shortages and assigns priorities. Communicates needs to production, scheduling, and shipping.
Qualifications Required:
Associates degree or certificate
Minimum two (2) + years of customer service experience
Very strong written and verbal communication skills
Excellent Excel skills
Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)
Preferred:
Manufacturing‑related CSR experience
Class 8/automotive and/or Plastics product experience
SAP (or another ERP system such as Oracle or JD Edwards) experience
Bilingual and able to read, write and speak Spanish proficiently
Compensation & Benefits
Excellent base salary
Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection
Innovative vacation plan
Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP)
Company 401k program
Wellness reimbursement (up to $50 per month)
ConMet is an Equal Opportunity Employer.
Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
This newly created opportunity is open due to increased market demand and growth of ConMet’s Plastics business unit and will be based at our Canton, NC location.
Essential Duties and Responsibilities
Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
Reviews electronic customer orders and change requests through EDI, web‑based portals, spreadsheets, and performs updates in SAP system.
Assists Accounts Receivable department regarding invoice discrepancies.
Performs as the conduit for customer complaints in regards to shipments and products.
Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
Evaluates critical orders and inventory shortages and assigns priorities. Communicates needs to production, scheduling, and shipping.
Qualifications Required:
Associates degree or certificate
Minimum two (2) + years of customer service experience
Very strong written and verbal communication skills
Excellent Excel skills
Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)
Preferred:
Manufacturing‑related CSR experience
Class 8/automotive and/or Plastics product experience
SAP (or another ERP system such as Oracle or JD Edwards) experience
Bilingual and able to read, write and speak Spanish proficiently
Compensation & Benefits
Excellent base salary
Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection
Innovative vacation plan
Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP)
Company 401k program
Wellness reimbursement (up to $50 per month)
ConMet is an Equal Opportunity Employer.
Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr