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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[523,538,556,566,585],{"_435":434,"_439":524,"_470":471,"_462":463,"_248":525,"_446":526,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":527,"_431":533,"_473":474,"_436":129,"_487":534,"_478":535,"_489":442,"_490":536,"_492":493,"_494":537,"_496":497},["D",1773248400000],"As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Making Recommendations and Managing Expec Customer Service Representative, Customer Service, Customer Experience, Representative, Retail\n","As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizi...",[528],{"_458":459,"_454":529,"_452":530,"_456":531,"_460":532},"Plainfield","Plainfield, IN, United States, 46768","IN","46768",["B","2851781264"],"11 days ago","/jobs/2851781264-customer-service-representative","Plainfield, IN, United States","/jobs?location=Plainfield%2C+IN%2C+United+States",{"_435":434,"_439":539,"_470":471,"_462":540,"_248":541,"_446":542,"_433":434,"_113":543,"_437":199,"_438":199,"_472":471,"_448":199,"_449":544,"_431":549,"_473":550,"_436":129,"_487":534,"_478":551,"_489":543,"_490":552,"_492":553,"_494":554,"_496":555},["D",1773252000000],"Mr. Handyman","About the Role\nMr. Handyman has an immediate opening in South Austin for a driven and organized

Inside Sales Dispatcher . In this role, you’ll be the

voice of our company , handling customer calls, scheduling jobs in

Service Titan , supporting our field technicians, and building strong relationships with both residential and commercial customers. If you enjoy balancing customer support, office management, and sales development, this is the perfect opportunity to grow with a trusted national brand.

Key Responsibilities\nCustomer Support

Manage inbound calls, create customer files, resolve client inquiries, and ensure customer satisfaction

Complete sales call screens, follow-ups, and job bookings in

Service Titan

Conduct follow-up calls for customer surveys, service calls, and complaint resolution

Office Administration

Oversee daily office operations and maintain organized systems

Manage office supplies, equipment, and facilities

Coordinate communication between customers, technicians, and suppliers

Assist with onboarding and training of new employees

Resource & Vendor Management

Create and maintain weekly technician schedules and routes

Provide real-time support to technicians (directions, additional help, technical advice)

Manage vendor relationships, contracts, and timely service delivery

Business Development

Develop and maintain commercial customer relationships

Identify new opportunities for revenue growth and upselling

Stay updated on services, policies, and promotions to provide accurate information

Documentation & Reporting

Generate reports and maintain accurate records

Verify job completion, invoices, and payments in

Service Titan

Assist with collections for commercial clients

Monitor company vehicles for maintenance needs

Qualifications

Minimum

6 years’ experience

in office management or inside sales (home services industry preferred)

Proven ability to develop commercial business relationships

Advanced typing & 10-key skills with high accuracy

Experience with

MacOS, MS Office, and ServiceTitan

(preferred)

Excellent organizational skills, attention to detail, and multitasking ability

Strong interpersonal, problem-solving, and customer service skills

Professional demeanor, punctual, dependable, and solution-oriented

Bilingual

(preferred)

Compensation & Benefits

Competitive hourly pay $19 – $22/hour, Depending on Experience

Performance-based bonuses & advancement opportunities

Paid holidays and vacation

Supportive, safety-focused team environment

Career development in a national franchise network

Why Join Mr. Handyman?\nWe are part of

Neighborly , the world’s largest home services franchisor. When you join Mr. Handyman, you join a family of professionals committed to craftsmanship, customer service, and teamwork. This is your chance to play a vital role in a fast-growing local business with the backing of a trusted national brand.

Apply Today!\n#J-18808-Ljbffr\n","About the Role\nMr. Handyman has an immediate opening in South Austin for a driven and organized

Inside Sales Dispatcher . In this role, yo...","Inside Sales Dispatcher",[545],{"_458":459,"_454":546,"_452":547,"_456":457,"_460":548},"Austin","Austin, TX, United States, 78716","78716",["B","2851673799"],"Work at Mr. Handyman","/jobs/2851673799-inside-sales-dispatcher","Austin, TX, United States","/jobs?keyword=Mr.+Handyman","/jobs?location=Austin%2C+TX%2C+United+States","/jobs?keyword=Inside+Sales+Dispatcher",{"_435":434,"_439":557,"_470":471,"_462":540,"_248":558,"_446":559,"_433":434,"_113":560,"_437":199,"_438":199,"_472":471,"_448":199,"_449":561,"_431":563,"_473":550,"_436":129,"_487":534,"_478":564,"_489":560,"_490":552,"_492":553,"_494":554,"_496":565},["D",1773252000000],"A leading home services provider is seeking an Inside Sales Dispatcher in Austin, TX. This role involves managing customer calls, scheduling jobs, supporting technicians, and fostering relationships with commercial clients. Ideal candidates will have at least 6 years of experience in office management or sales, excellent organizational skills, and proficiency in ServiceTitan and Microsoft Office. Competitive pay of $19–$22 per hour plus bonuses and opportunities for development are offered.\n#J-18808-Ljbffr\n","A leading home services provider is seeking an Inside Sales Dispatcher in Austin, TX. This role involves managing customer calls, scheduling jobs, ...","Inside Sales & Dispatch Specialist",[562],{"_458":459,"_454":546,"_452":547,"_456":457,"_460":548},["B","2851770246"],"/jobs/2851770246-inside-sales-dispatch-specialist","/jobs?keyword=Inside+Sales+%26+Dispatch+Specialist",{"_435":434,"_439":567,"_470":471,"_462":568,"_248":569,"_446":570,"_433":434,"_113":571,"_437":199,"_438":199,"_472":471,"_448":199,"_449":572,"_431":578,"_473":579,"_436":129,"_487":488,"_478":580,"_489":571,"_490":581,"_492":582,"_494":583,"_496":584},["D",1772895600000],"Mr. Handyman International LLC","A leading home services franchise is searching for motivated professionals to drive inbound and outbound sales, manage office operations, and contribute to a collaborative team. Ideal candidates should be organized, professional, and service focused, ready to develop client relationships. This role offers a supportive and competitive work environment, ideal for those looking to grow professionally and financially.\n#J-18808-Ljbffr\n","A leading home services franchise is searching for motivated professionals to drive inbound and outbound sales, manage office operations, and contr...","Office & Sales Leader: Grow with a Customer‑Focused Team",[573],{"_458":459,"_454":574,"_452":575,"_456":576,"_460":577},"Brighton","Brighton, CO, United States, 80601","CO","80601",["B","2001179442"],"Work at Mr. Handyman International LLC","/jobs/2001179442-office-sales-leader-grow-with-a-customerfocused-team","Brighton, CO, United States","/jobs?keyword=Mr.+Handyman+International+LLC","/jobs?location=Brighton%2C+CO%2C+United+States","/jobs?keyword=Office+%26+Sales+Leader%3A+Grow+with+a+Customer%E2%80%91Focused+Team",{"_435":434,"_439":586,"_470":471,"_462":587,"_248":588,"_446":589,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":590,"_431":596,"_473":597,"_436":129,"_487":598,"_478":599,"_489":442,"_490":600,"_492":601,"_494":602,"_496":497},["D",1773601200000],"Mr. Handyman (New)","Overview\nCustomer service representative needed to support and book jobs for handyman services. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team at Mr. Handyman\nHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

Competitive pay $24-$27 an hour

Advancement and growth opportunities

Work with a team of Service and Office Professionals that deliver an amazing customer experience every day

The pride that comes with applying your skills in a challenging and varied work environment

The opportunity to wow customers with a best-in-class customer experience and solutions

Flexibility with hours so you can take care of life’s important events

Paid Holiday's and vacation

Bonus Opportunities available

Your Responsibilities as an Office Professional, Inside sales and dispatching

Lead management and Scheduling

– you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals

Making Recommendations and Managing Expectations

with

Customers

– You’ll communicate with customers to guide them through their projects and assist with managing their expectations.

Create Life-Long Customers

– Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

Be able to Multi Task

Be highly organized and detail oriented

Possess excellent customer communication and independent work skills

Deliver solutions

Perform Inside Sales over phone

Be a self-starter

Have computer experience with Office and Excel

Job Requirements\nThese are the minimum requirements to be considered for this position.

Live within the area

Have 2+ years of experience in an office setting

Solving problems must come easily to you

Complete a background check

Professional communication and phone skills

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed

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