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Personal Lines Customer Service Representative

The Jonus Group, Maple Shade Township, NJ, United States


Job Description Job Title : Personal Lines Account Manager

Position Overview Seeking an experienced Personal Lines Account Manager to join a growing team. This position is a key part of the Personal Lines department, which includes the Sales, Quoting Specialist, and CSR teams. Need a dedicated individual to manage a variety of account servicing tasks, including policy changes, endorsements, renewals, and more. The ideal candidate will have at least 2 years of experience in personal lines and is looking to bring their skills to a well-established agency.

Key Responsibilities

Account Servicing: Handle all servicing needs for personal lines accounts, including policy changes, endorsements, and general inquiries.

Renewals: Manage account renewals and ensure that all necessary documentation is processed.

Client Interaction: Communicate with clients to address their questions, needs, and concerns.

Collaboration: Work closely with the Sales team and Quoting Specialists to ensure a seamless experience for clients and prospects.

Required Qualifications

License: Property & Casualty (P&C) insurance license is required.

Experience: A minimum of 2 years of experience in personal lines account servicing. Looking for someone who can hit the ground running and doesn't require extensive training.

Skills: Strong customer service skills, excellent attention to detail, and the ability to manage multiple accounts efficiently.

Preferred Qualifications

Software: Experience with Epic is a huge plus, but not mandatory.

Compensation & Benefits

Salary: Base + 20% commission on any account rounding and new business you bring into the agency.

401(k): Includes a 401(k) plan with a profit‑sharing option.

Health Benefits: Medical, dental, and vision insurance.

Other Benefits: Enjoy excellent benefits offered by a large, well‑established agency, including comprehensive health plans and work‑life balance.

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