Associate Director, Digital Product Management (GPM – Commercial Digital Product
Carrier, Atlanta, GA, United States
About Carrier:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancementsin climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About this role: We are building the next generation of Smart Building digital solutions — and we are looking for a product leader who thinks at a portfolio scale and delivers at execution depth.
As Associate Director, Product Management – Commercial Digital Products, you will own the strategy and performance of a multi‑product digital portfolio spanning connected building applications, analytics‑driven services, and foundational platform capabilities.
This is a role with responsibility for product vision, recurring revenue growth, and team leadership. You will shape how digital enables service transformation, drive customer value, and unlock new business models in commercial HVAC and smart infrastructure.
Key Responsibilities:
A portfolio of Smart Building digital products, including:
Connected services & remote diagnostics
Analytics & performance applications
Customer & service‑facing digital experiences
Core digital platform capabilities (APIs, telemetry, identity, integrations)
Product strategy, investment prioritization, and measurable business impact
A team of Product Managers responsible for delivery and lifecycle execution
Set Portfolio Strategy and Drive Revenue Impact:
Define and execute a multi‑year product vision aligned to recurring revenue expansion, service attach growth, and customer retention.
Translate strategic priorities into capital investment plans and clear outcome‑based roadmaps.
Own performance metrics including ARR growth, attach rate, adoption, active sites, churn reduction, and margin impact.
Present business cases and performance reviews for executive leadership.
Build and Scale a Smart Buildings Digital Platform:
Lead platform‑first thinking across applications to enable scalability, interoperability, and ecosystem growth.
Drive API strategy, integration standards, telemetry pipelines, and data product capabilities.
Balance near‑term delivery with long‑term platform health and architectural integrity.
Lead Service‑Led Digital Transformation:
Develop digital capabilities that improve asset uptime, technician productivity, and customer transparency.
Partner with Sales and Service organizations to launch scalable, monetizable digital offerings.
Evolve packaging and pricing models to support subscription‑based and premium analytics services.
Lead and Elevate the Product Organization:
Manage and mentor Product Managers; set high standards for discovery, roadmap clarity, and execution rigor.
Establish strong product operating rhythms (quarterly planning, instrumentation, post‑launch validation).
Build a culture of accountability, customer obsession, and measurable impact.
Required Qualifications:
Bachelor’s degree
12+ years in Product Management, Digital, SaaS, and/ or IoT
6+ years directly leading Product Managers
Preferred Qualifications:
Master’s degree or MBA
Experience owning or materially influencing revenue and recurring business models
Track record of scaling enterprise digital platforms or connected ecosystems
Strong financial and commercial acumen
Executive presence and ability to influence cross‑functional leadership
Preferred experience includes:
Smart buildings, IoT, industrial tech, HVAC, or asset performance management
Enterprise integrations (BMS/BAS, CMMS, ERP, field service platforms)
Subscription, analytics, or services monetization models
Benefits: Employees are eligible for benefits, including:
Health Care benefits:
Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave:
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability:
Short‑term and long‑term disability
Life Insurance and Accidental Death and Dismemberment
Tax‑Advantaged Accounts:
Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate
This position is entitled to short‑term cash incentives, subject to plan requirements.
Pay Range: The annual salary for this position is $178,750–$250,250. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/05/2026
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice
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About this role: We are building the next generation of Smart Building digital solutions — and we are looking for a product leader who thinks at a portfolio scale and delivers at execution depth.
As Associate Director, Product Management – Commercial Digital Products, you will own the strategy and performance of a multi‑product digital portfolio spanning connected building applications, analytics‑driven services, and foundational platform capabilities.
This is a role with responsibility for product vision, recurring revenue growth, and team leadership. You will shape how digital enables service transformation, drive customer value, and unlock new business models in commercial HVAC and smart infrastructure.
Key Responsibilities:
A portfolio of Smart Building digital products, including:
Connected services & remote diagnostics
Analytics & performance applications
Customer & service‑facing digital experiences
Core digital platform capabilities (APIs, telemetry, identity, integrations)
Product strategy, investment prioritization, and measurable business impact
A team of Product Managers responsible for delivery and lifecycle execution
Set Portfolio Strategy and Drive Revenue Impact:
Define and execute a multi‑year product vision aligned to recurring revenue expansion, service attach growth, and customer retention.
Translate strategic priorities into capital investment plans and clear outcome‑based roadmaps.
Own performance metrics including ARR growth, attach rate, adoption, active sites, churn reduction, and margin impact.
Present business cases and performance reviews for executive leadership.
Build and Scale a Smart Buildings Digital Platform:
Lead platform‑first thinking across applications to enable scalability, interoperability, and ecosystem growth.
Drive API strategy, integration standards, telemetry pipelines, and data product capabilities.
Balance near‑term delivery with long‑term platform health and architectural integrity.
Lead Service‑Led Digital Transformation:
Develop digital capabilities that improve asset uptime, technician productivity, and customer transparency.
Partner with Sales and Service organizations to launch scalable, monetizable digital offerings.
Evolve packaging and pricing models to support subscription‑based and premium analytics services.
Lead and Elevate the Product Organization:
Manage and mentor Product Managers; set high standards for discovery, roadmap clarity, and execution rigor.
Establish strong product operating rhythms (quarterly planning, instrumentation, post‑launch validation).
Build a culture of accountability, customer obsession, and measurable impact.
Required Qualifications:
Bachelor’s degree
12+ years in Product Management, Digital, SaaS, and/ or IoT
6+ years directly leading Product Managers
Preferred Qualifications:
Master’s degree or MBA
Experience owning or materially influencing revenue and recurring business models
Track record of scaling enterprise digital platforms or connected ecosystems
Strong financial and commercial acumen
Executive presence and ability to influence cross‑functional leadership
Preferred experience includes:
Smart buildings, IoT, industrial tech, HVAC, or asset performance management
Enterprise integrations (BMS/BAS, CMMS, ERP, field service platforms)
Subscription, analytics, or services monetization models
Benefits: Employees are eligible for benefits, including:
Health Care benefits:
Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave:
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability:
Short‑term and long‑term disability
Life Insurance and Accidental Death and Dismemberment
Tax‑Advantaged Accounts:
Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate
This position is entitled to short‑term cash incentives, subject to plan requirements.
Pay Range: The annual salary for this position is $178,750–$250,250. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/05/2026
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice
#J-18808-Ljbffr