IT Relationship Specialist
Ohio State University, Frankfort, KY, United States
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to use the internal application process.Welcome to The Ohio State University's career site.
We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:## Job Title:IT Relationship Specialist## Department:OHTECH | Ohio Supercomputer Center Client ServicesThe Ohio Supercomputer Center (OSC) seeks an IT Relationship Specialist to support the overall mission of the High Performance Computing (HPC) Client Services Group and in particular serve as an IT relationship manager for key clients and engage with the broader research computing community. OSC accelerates discovery for Ohio’s academic and commercial researchers by providing accessible, reliable and secure HPC power at a fraction of the cost of alternatives, along with expert consultation and secure storage.The HPC Client Services Group delivers the client experience at OSC through client engagement, training, and administration. The IT Relationship Specialist is responsible for building and maintaining relationships with researchers and organizations, and raising awareness of OSC. The ideal candidate will be an outgoing self-starter.Responsibilities of the position include:* Establishes and maintains relationships with faculty, universities, and other customers. Recruits and develops clients.* Manages and monitors the relationship between IT service owners and their customers. Establishes service-level agreements. Audits contractual compliance. Solicits feedback from clients.* Participates in outreach activities, including occasional travel to conferences and Ohio college/university campuses.* Manages and executes OSC’s billing procedures alongside the business office.* Collaborates with the OSC technical team to deliver a smooth client experience.* Participates in OSC projects as directed.* Creates and updates user documentation when needed.The IT Relationship Specialist will report to the HPC Client Services Manager at the Ohio Technology Consortium (OH-TECH) main office located on The Ohio State University's West Campus.The Ohio Supercomputer Center, along with OARnet and OhioLINK, is part of the Ohio Technology Consortium (OH-TECH), the technology and information division of the Ohio Department of Higher Education (ODHE). OH-TECH provides high-tech solutions for Ohio’s higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and supportive work environment.Because The Ohio State University serves as OH-TECH’s fiscal and legal agent, OH-TECH staff enjoy the same benefits as other Ohio State employees, including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs, and more.Required Education/Experience:* Bachelor's degree in business, computer information science, or related field, or an equivalent combination of education and experience.* 2 years of experience in the development of technical solutions for clients in a computing space.* Demonstrated experience in the development of strong client relationships to support the marketing of technology solutions.* 2 years of relevant/related experience with face-to-face client interactions.* Excellent written and verbal communication skills with a service mindset.* Eligible to work in an export-controlled environment.Desired Education/Experience:* 4 years of experience working in a technical or engineering environment in the development of technical solutions for customers in a computing space.* 4 years in sales and support with the demonstrated ability to build and maintain a customer relationship and promote an environment of development for the marketing of technology solutions to meet the needs of their business.* Experience with ServiceNow or other ITIL platform.* Experience in HPC/Research Computing; familiarity with HPC concepts, technologies and workflows.* Experience with business processes around invoicing/billing.* Familiarity with Customer Relationship Management applications.* Familiarity with academic research.## Additional Information:Function: Information TechnologySubfunction: IT Relationship ManagementCareer Band: Individual Contributor - SpecializedCareer Level: S2OSU and OH-TECH will not sponsor applicants for work visas for this position.## Location:Kinnear Rd, 1224 (0374)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check.
A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the
section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the .The university is an equal opportunity employer, including veterans and disability.* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.**Each day, Buckeyes across the state and around the world make a lasting impact.**
The Ohio State University sets the stage for academic achievement and innovation. It's where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures.Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence. Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents.Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties.Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America’s leading academic health centers.Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.Become a Buckeye and contribute to an incredible legacy that serves to guide our future and shape a better tomorrow. #J-18808-Ljbffr
to use the internal application process.Welcome to The Ohio State University's career site.
We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:## Job Title:IT Relationship Specialist## Department:OHTECH | Ohio Supercomputer Center Client ServicesThe Ohio Supercomputer Center (OSC) seeks an IT Relationship Specialist to support the overall mission of the High Performance Computing (HPC) Client Services Group and in particular serve as an IT relationship manager for key clients and engage with the broader research computing community. OSC accelerates discovery for Ohio’s academic and commercial researchers by providing accessible, reliable and secure HPC power at a fraction of the cost of alternatives, along with expert consultation and secure storage.The HPC Client Services Group delivers the client experience at OSC through client engagement, training, and administration. The IT Relationship Specialist is responsible for building and maintaining relationships with researchers and organizations, and raising awareness of OSC. The ideal candidate will be an outgoing self-starter.Responsibilities of the position include:* Establishes and maintains relationships with faculty, universities, and other customers. Recruits and develops clients.* Manages and monitors the relationship between IT service owners and their customers. Establishes service-level agreements. Audits contractual compliance. Solicits feedback from clients.* Participates in outreach activities, including occasional travel to conferences and Ohio college/university campuses.* Manages and executes OSC’s billing procedures alongside the business office.* Collaborates with the OSC technical team to deliver a smooth client experience.* Participates in OSC projects as directed.* Creates and updates user documentation when needed.The IT Relationship Specialist will report to the HPC Client Services Manager at the Ohio Technology Consortium (OH-TECH) main office located on The Ohio State University's West Campus.The Ohio Supercomputer Center, along with OARnet and OhioLINK, is part of the Ohio Technology Consortium (OH-TECH), the technology and information division of the Ohio Department of Higher Education (ODHE). OH-TECH provides high-tech solutions for Ohio’s higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and supportive work environment.Because The Ohio State University serves as OH-TECH’s fiscal and legal agent, OH-TECH staff enjoy the same benefits as other Ohio State employees, including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs, and more.Required Education/Experience:* Bachelor's degree in business, computer information science, or related field, or an equivalent combination of education and experience.* 2 years of experience in the development of technical solutions for clients in a computing space.* Demonstrated experience in the development of strong client relationships to support the marketing of technology solutions.* 2 years of relevant/related experience with face-to-face client interactions.* Excellent written and verbal communication skills with a service mindset.* Eligible to work in an export-controlled environment.Desired Education/Experience:* 4 years of experience working in a technical or engineering environment in the development of technical solutions for customers in a computing space.* 4 years in sales and support with the demonstrated ability to build and maintain a customer relationship and promote an environment of development for the marketing of technology solutions to meet the needs of their business.* Experience with ServiceNow or other ITIL platform.* Experience in HPC/Research Computing; familiarity with HPC concepts, technologies and workflows.* Experience with business processes around invoicing/billing.* Familiarity with Customer Relationship Management applications.* Familiarity with academic research.## Additional Information:Function: Information TechnologySubfunction: IT Relationship ManagementCareer Band: Individual Contributor - SpecializedCareer Level: S2OSU and OH-TECH will not sponsor applicants for work visas for this position.## Location:Kinnear Rd, 1224 (0374)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check.
A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the
section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the .The university is an equal opportunity employer, including veterans and disability.* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.**Each day, Buckeyes across the state and around the world make a lasting impact.**
The Ohio State University sets the stage for academic achievement and innovation. It's where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures.Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence. Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents.Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties.Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America’s leading academic health centers.Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.Become a Buckeye and contribute to an incredible legacy that serves to guide our future and shape a better tomorrow. #J-18808-Ljbffr