SMS Associate
Customer.io, Myrtle Point, OR, United States
Employer Industry: Technology and Communication Services
Why consider this job opportunity:
Salary up to $80,000 USD depending on experience
Comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance premiums
16 weeks of paid parental leave and unlimited PTO
Professional development budget and stipends for remote work and wellness
Opportunity to work within a supportive and inclusive team culture
Clear and straightforward interview process designed for mutual understanding
What to Expect (Job Responsibilities):
Manage end-to-end SMS onboarding workflows, including Twilio account setup and messaging service configuration
Intake, prioritize, and track SMS onboarding requests, ensuring clear timelines and readiness for launch
Perform initial reviews of customer opt-in flows and messaging configurations for compliance with standards
Act as first-line operational support for SMS-related issues and coordinate escalations as necessary
Maintain onboarding documentation and work to improve internal workflows for efficiency
What is Required (Qualifications):
Experience supporting or onboarding customers in a technical or operational capacity
Familiarity with Twilio or similar communications platforms (SMS experience strongly preferred)
Basic understanding of APIs and webhooks
Strong written communication skills with a focus on clear documentation
Ability to manage multiple concurrent requests within structured operational processes
How to Stand Out (Preferred Qualifications):
Experience with SMS ecosystem concepts such as 10DLC, toll-free, short code, and related compliance workflows
Experience investigating technical issues and identifying root causes
Exposure to messaging platforms where delivery, compliance, or regulatory considerations are critical
#Technology #CommunicationServices #CareerOpportunity #CompetitivePay #InclusiveWorkEnvironment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $80,000 USD depending on experience
Comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance premiums
16 weeks of paid parental leave and unlimited PTO
Professional development budget and stipends for remote work and wellness
Opportunity to work within a supportive and inclusive team culture
Clear and straightforward interview process designed for mutual understanding
What to Expect (Job Responsibilities):
Manage end-to-end SMS onboarding workflows, including Twilio account setup and messaging service configuration
Intake, prioritize, and track SMS onboarding requests, ensuring clear timelines and readiness for launch
Perform initial reviews of customer opt-in flows and messaging configurations for compliance with standards
Act as first-line operational support for SMS-related issues and coordinate escalations as necessary
Maintain onboarding documentation and work to improve internal workflows for efficiency
What is Required (Qualifications):
Experience supporting or onboarding customers in a technical or operational capacity
Familiarity with Twilio or similar communications platforms (SMS experience strongly preferred)
Basic understanding of APIs and webhooks
Strong written communication skills with a focus on clear documentation
Ability to manage multiple concurrent requests within structured operational processes
How to Stand Out (Preferred Qualifications):
Experience with SMS ecosystem concepts such as 10DLC, toll-free, short code, and related compliance workflows
Experience investigating technical issues and identifying root causes
Exposure to messaging platforms where delivery, compliance, or regulatory considerations are critical
#Technology #CommunicationServices #CareerOpportunity #CompetitivePay #InclusiveWorkEnvironment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr