eCommerce Parts Specialist
Vertiv, Westerville, OH, United States
Job Description
The eCommerce Parts Catalog & Systems Specialist is responsible for the end‑to‑end setup, accuracy, and maintenance of service parts across Vertiv enterprise systems, including PD, PIM, Oracle EBS, and Shopify. This role ensures high‑quality part data, images, and lifecycle information flow seamlessly between systems to support a consistent, scalable, and customer‑friendly online ordering experience. The position partners closely with Engineering, IT, Parts, suppliers, and internal stakeholders to support new part introductions, catalog integrity, and continuous improvement of eCommerce operations. This role can be remote or in‑office in Westerville, OH.
Responsibilities
Manage end‑to‑end service parts setup and maintenance across Vertiv systems, including PD, PIM, Oracle EBS, and Shopify.
Own and maintain the Shopify parts catalog, ensuring accuracy of part numbers, descriptions, images, attributes, pricing status, and availability.
Capture, process, and maintain product images in alignment with established photography and content standards to support consistent eCommerce experience.
Ensure required part data is captured upstream and flows correctly between systems to minimize manual updates and rework.
Maintain current and accurate online parts content, including lifecycle status, replacements, supersessions, and obsolescence information.
Support coordination with suppliers, LVO partners, and internal stakeholders related to parts content, readiness, and availability.
Identify, troubleshoot, and resolve gaps or inconsistencies in part data that impact online ordering or customer experience.
Partner with Engineering, Parts, IT, and Business teams to align on part setup requirements, system integrations, and process improvements.
Assist with ongoing catalog audits, data cleanup, and enhancements to improve accuracy, usability, and scalability.
Support new part introductions and updates to existing parts, ensuring timely and accurate deployment across all systems.
Help define, document, and maintain standard work and content requirements to enable scalable and repeatable eCommerce operations.
Perform additional duties or special projects as assigned.
Qualifications
Associate’s or Bachelor’s degree preferred (Engineering, Business, Supply Chain, or related field).
Minimum one year of experience interacting with customers in a technical or field service environment.
At least one year of experience with Vertiv Thermal products, including parts data, catalogs, or product content.
Strong ability to interpret part specifications, electrical diagrams, piping drawings, and blueprints, and translate technical information into customer‑friendly content.
Experience working across multiple systems (e.g., Oracle PIM, ERP, PLM) and familiarity with eCommerce platforms such as Shopify.
Proficient in Microsoft Office and general web‑based technologies.
Excellent written and verbal communication skills with strong customer service orientation.
Highly detail‑oriented, organized, and self‑motivated, with the ability to work independently in a fast‑paced environment.
Mechanical aptitude and troubleshooting skills.
Working knowledge of 3D modeling software such as CREO or Solid Edge is a plus.
Knowledge of legacy and current products.
Position Eligibility Requirements
10% travel may be required, work flexible schedules, and maintain valid driver’s license.
Our Values
Acting Like an Owner
Assuming Positive intent in all employee interactions
Being passionate about your work
Challenging yourself in personal development
Being tireless in exceeding customer expectations
Assisting others to be successful as a team
Owning our own mistakes quickly
Talking with people and NOT about them
Creating a culture where people can be their best
Our Behaviors
Be self‑aware and learn
Embrace the customer experience
Think and act broadly
Drive change and innovation
Leverage diversity for organization effectiveness
Foster collaborative relationshipsTake intelligent risks
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission‑critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.
Work Authorization: Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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Responsibilities
Manage end‑to‑end service parts setup and maintenance across Vertiv systems, including PD, PIM, Oracle EBS, and Shopify.
Own and maintain the Shopify parts catalog, ensuring accuracy of part numbers, descriptions, images, attributes, pricing status, and availability.
Capture, process, and maintain product images in alignment with established photography and content standards to support consistent eCommerce experience.
Ensure required part data is captured upstream and flows correctly between systems to minimize manual updates and rework.
Maintain current and accurate online parts content, including lifecycle status, replacements, supersessions, and obsolescence information.
Support coordination with suppliers, LVO partners, and internal stakeholders related to parts content, readiness, and availability.
Identify, troubleshoot, and resolve gaps or inconsistencies in part data that impact online ordering or customer experience.
Partner with Engineering, Parts, IT, and Business teams to align on part setup requirements, system integrations, and process improvements.
Assist with ongoing catalog audits, data cleanup, and enhancements to improve accuracy, usability, and scalability.
Support new part introductions and updates to existing parts, ensuring timely and accurate deployment across all systems.
Help define, document, and maintain standard work and content requirements to enable scalable and repeatable eCommerce operations.
Perform additional duties or special projects as assigned.
Qualifications
Associate’s or Bachelor’s degree preferred (Engineering, Business, Supply Chain, or related field).
Minimum one year of experience interacting with customers in a technical or field service environment.
At least one year of experience with Vertiv Thermal products, including parts data, catalogs, or product content.
Strong ability to interpret part specifications, electrical diagrams, piping drawings, and blueprints, and translate technical information into customer‑friendly content.
Experience working across multiple systems (e.g., Oracle PIM, ERP, PLM) and familiarity with eCommerce platforms such as Shopify.
Proficient in Microsoft Office and general web‑based technologies.
Excellent written and verbal communication skills with strong customer service orientation.
Highly detail‑oriented, organized, and self‑motivated, with the ability to work independently in a fast‑paced environment.
Mechanical aptitude and troubleshooting skills.
Working knowledge of 3D modeling software such as CREO or Solid Edge is a plus.
Knowledge of legacy and current products.
Position Eligibility Requirements
10% travel may be required, work flexible schedules, and maintain valid driver’s license.
Our Values
Acting Like an Owner
Assuming Positive intent in all employee interactions
Being passionate about your work
Challenging yourself in personal development
Being tireless in exceeding customer expectations
Assisting others to be successful as a team
Owning our own mistakes quickly
Talking with people and NOT about them
Creating a culture where people can be their best
Our Behaviors
Be self‑aware and learn
Embrace the customer experience
Think and act broadly
Drive change and innovation
Leverage diversity for organization effectiveness
Foster collaborative relationshipsTake intelligent risks
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission‑critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.
Work Authorization: Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
#J-18808-Ljbffr