Customer Service Representative
Kelly, Port Washington, NY, United States
Customer Service Representative
Are you an experienced customer service professional with great communication skills and a knack for troubleshooting? Join our Wholesale team for a temporary, remote Customer Service Representative opportunity! Position Details: Remote position with equipment pickup and occasional office visits required at Port Washington (must be within 1-hour commute) English Pay: $17.50/hr | French Bilingual Pay: $20.00/hr Contract: Temporary Must pass: Internet speed test (speedtest.net), prescreen questions, and background screening What You'll Do: Answer incoming calls and process customer orders Resolve customer concerns and troubleshoot technical issues, especially related to electrical/equipment support Document and track customer interactions Follow up regarding order status, shipping, and availability Maintain high service standards and strong communication skills (phone & email) Work with Luxottica products and services Qualifications: High school diploma required 1+ year customer service, hospitality, or call center experience Confident and professional phone manner Strong communicator (verbal & written), excellent listener Tech-savvy with solid computer skills (MS Office; Word & Excel; able to navigate web-based tools) Comfortable with troubleshooting steps; IT/help desk or technical support experience is a plus Team player with strong time management skills Preferred: Experience with SAP Optical industry background Bilingual French speakers encouraged to apply! Important: Equipment pickup required at Port Washington office (2 visits) Not practical for candidates living more than 1 hour from the site Selected candidates must complete screenings and provide internet speed test results Ready for your next customer service opportunity? Apply now with your resume, prescreen answers, and internet speed test results!
Are you an experienced customer service professional with great communication skills and a knack for troubleshooting? Join our Wholesale team for a temporary, remote Customer Service Representative opportunity! Position Details: Remote position with equipment pickup and occasional office visits required at Port Washington (must be within 1-hour commute) English Pay: $17.50/hr | French Bilingual Pay: $20.00/hr Contract: Temporary Must pass: Internet speed test (speedtest.net), prescreen questions, and background screening What You'll Do: Answer incoming calls and process customer orders Resolve customer concerns and troubleshoot technical issues, especially related to electrical/equipment support Document and track customer interactions Follow up regarding order status, shipping, and availability Maintain high service standards and strong communication skills (phone & email) Work with Luxottica products and services Qualifications: High school diploma required 1+ year customer service, hospitality, or call center experience Confident and professional phone manner Strong communicator (verbal & written), excellent listener Tech-savvy with solid computer skills (MS Office; Word & Excel; able to navigate web-based tools) Comfortable with troubleshooting steps; IT/help desk or technical support experience is a plus Team player with strong time management skills Preferred: Experience with SAP Optical industry background Bilingual French speakers encouraged to apply! Important: Equipment pickup required at Port Washington office (2 visits) Not practical for candidates living more than 1 hour from the site Selected candidates must complete screenings and provide internet speed test results Ready for your next customer service opportunity? Apply now with your resume, prescreen answers, and internet speed test results!