Property Administrator
Glenstar, Dallas, TX, United States
Glenstar is seeking an experienced and committed Property Administrator to support its Premier Place team in Dallas, Texas.
About Glenstar Glenstar is a full-service Chicago-based commercial real estate company founded in 2004. Since inception, Glenstar has managed, developed and acquired over 10M SF and $2 billion in asset value. Primary markets covered include all major central U.S. cities.
Glenstar specializes in strategic repositioning, value-add investing and development of institutional quality commercial real estate across multiple property types. The firm provides the following services in-house:
Development
Leasing
Property Management
Acquisitions
Asset Management
Construction & Design
Essential Duties and Responsibilities
Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contact list, emergency contact lists, and maintaining other records and files pertinent to tenants and vendors.
Update and distribute contact lists, e-mail lists and tenant manuals.
Oversight of various building environmental initiatives, including tenant communication, tracking and reporting.
Assists with tenant move-in and move-out process.
Manage assigned building amenities and conduct daily inspections to ensure compliance and readiness.
Communicate with tenants regarding work orders and service delivery issues; ensure timely resolution and follow-up.
Prepare and prioritize service requests based on urgency.
Maintain and distribute the daily night memo documenting building activity, incidents, maintenance issues, and operational updates.
Distribute daily mail received in the management office to the staff.
Ensure problems are promptly resolved and follow up with tenants as needed.
Prepare accurate and timely correspondence to tenants and vendors.
Coordinate with designated vendors; monitor performance to ensure compliance with contract terms and specifications.
Together with the management team, perform quarterly inspections of the building and tracks necessary repairs.
Perform daily inspections; completes accurate and timely work orders for the necessary repairs including closing the work orders; completes timely inspection forms.
Assist with building initiatives, including tenant relations, special events, signage, newsletters, social media, seasonal décor, and other programs as designated.
Provide reception coverage, including answering phones and managing the work order system.
Maintain professional, day-to-day relationships with tenants and develop an understanding of their needs through regular formal and informal interactions.
Review and discusses ongoing tenant issues with property team.
Research and respond promptly and thoroughly to tenant requests for information, service, or assistance.
Demonstrate professionalism, courtesy and sensitivity in all interactions.
Follow up on work orders to ensure satisfaction and effective resolution.
Communicate clearly with tenants regarding timelines and expectations.
Develop strong working relationships to serve as a trusted point of contact.
Issue tenant communications and memos as required.
Essential Skills and Qualifications
Ability to work independently, multitask, and prioritize effectively.
Strong team collaboration skills.
Excellent written and verbal communication skills.Outstanding customer service orientation with strong attention to detail.
Strong analytical and problem-solving skills.
Ability to manage difficult or emotional situations professionally.
Demonstrated follow-through and accountability.
Experience with property management software (MRI, Angus, or similar) preferred.
Proficiency in Microsoft Office Suite.
Education and Experience
1-3 years of relevant commercial real estate experience preferred.
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About Glenstar Glenstar is a full-service Chicago-based commercial real estate company founded in 2004. Since inception, Glenstar has managed, developed and acquired over 10M SF and $2 billion in asset value. Primary markets covered include all major central U.S. cities.
Glenstar specializes in strategic repositioning, value-add investing and development of institutional quality commercial real estate across multiple property types. The firm provides the following services in-house:
Development
Leasing
Property Management
Acquisitions
Asset Management
Construction & Design
Essential Duties and Responsibilities
Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contact list, emergency contact lists, and maintaining other records and files pertinent to tenants and vendors.
Update and distribute contact lists, e-mail lists and tenant manuals.
Oversight of various building environmental initiatives, including tenant communication, tracking and reporting.
Assists with tenant move-in and move-out process.
Manage assigned building amenities and conduct daily inspections to ensure compliance and readiness.
Communicate with tenants regarding work orders and service delivery issues; ensure timely resolution and follow-up.
Prepare and prioritize service requests based on urgency.
Maintain and distribute the daily night memo documenting building activity, incidents, maintenance issues, and operational updates.
Distribute daily mail received in the management office to the staff.
Ensure problems are promptly resolved and follow up with tenants as needed.
Prepare accurate and timely correspondence to tenants and vendors.
Coordinate with designated vendors; monitor performance to ensure compliance with contract terms and specifications.
Together with the management team, perform quarterly inspections of the building and tracks necessary repairs.
Perform daily inspections; completes accurate and timely work orders for the necessary repairs including closing the work orders; completes timely inspection forms.
Assist with building initiatives, including tenant relations, special events, signage, newsletters, social media, seasonal décor, and other programs as designated.
Provide reception coverage, including answering phones and managing the work order system.
Maintain professional, day-to-day relationships with tenants and develop an understanding of their needs through regular formal and informal interactions.
Review and discusses ongoing tenant issues with property team.
Research and respond promptly and thoroughly to tenant requests for information, service, or assistance.
Demonstrate professionalism, courtesy and sensitivity in all interactions.
Follow up on work orders to ensure satisfaction and effective resolution.
Communicate clearly with tenants regarding timelines and expectations.
Develop strong working relationships to serve as a trusted point of contact.
Issue tenant communications and memos as required.
Essential Skills and Qualifications
Ability to work independently, multitask, and prioritize effectively.
Strong team collaboration skills.
Excellent written and verbal communication skills.Outstanding customer service orientation with strong attention to detail.
Strong analytical and problem-solving skills.
Ability to manage difficult or emotional situations professionally.
Demonstrated follow-through and accountability.
Experience with property management software (MRI, Angus, or similar) preferred.
Proficiency in Microsoft Office Suite.
Education and Experience
1-3 years of relevant commercial real estate experience preferred.
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