Senior Account Manager, In-Home Care
SilverAssist, Bonner Springs, KS, United States
SilverAssist
Sr. Account Manager, In-Home Care
Location: Kansas City or Remote
Reports to: VP of Marketplace
Salary: $80-90k/year
About The Role We are seeking an experienced and results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You’ll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization.
As a self-starter, you’ll proactively identify opportunities to deepen relationships, coach partners on performance, and deliver solutions that align with business goals. Strong negotiation skills will be key as you work with agencies to optimize their investment, resolve challenges, and secure long-term commitments.
What You’ll Do
Partner & Program Management: Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues
Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts
Develop and nurture business relationships to fuel partnership growth
Create scalable solutions for common operational problems by working with cross-functional and technology team
Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements
Conduct training and webinars for your accounts to showcase Caring’s various tools and reports, along with best practices to maximize move-ins from Caring referrals
Manage direct reports as needed, including remote contract workers
Able to travel as needed
What You Bring
Bachelor’s Degree and 5 years professional experience, or 10 years of relevant professional experience in lieu of degree
Experience in strategic partner management and/or partner operations required
Experience negotiating contracts with large corporate clients
Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau)
Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success
Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity
Ability to work autonomously, adapt quickly, and drive process improvements
Strong communication skills with the ability to influence both internal and external stakeholders
Why SilverAssist SilverAssist is on a mission to simplify and support every step of the senior living journey — from finding the right community to financing the move and beyond. Join us as we build a marketplace that empowers families and helps our partners reach those who need them most.
Learn more about SilverAssist and our family of services, including Oasis Senior Advisors, ElderLife Financial, AidandAttendance.com, CareChanges, and FamilyAssets, at www.silverassist.com.
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Sr. Account Manager, In-Home Care
Location: Kansas City or Remote
Reports to: VP of Marketplace
Salary: $80-90k/year
About The Role We are seeking an experienced and results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You’ll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization.
As a self-starter, you’ll proactively identify opportunities to deepen relationships, coach partners on performance, and deliver solutions that align with business goals. Strong negotiation skills will be key as you work with agencies to optimize their investment, resolve challenges, and secure long-term commitments.
What You’ll Do
Partner & Program Management: Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues
Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts
Develop and nurture business relationships to fuel partnership growth
Create scalable solutions for common operational problems by working with cross-functional and technology team
Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements
Conduct training and webinars for your accounts to showcase Caring’s various tools and reports, along with best practices to maximize move-ins from Caring referrals
Manage direct reports as needed, including remote contract workers
Able to travel as needed
What You Bring
Bachelor’s Degree and 5 years professional experience, or 10 years of relevant professional experience in lieu of degree
Experience in strategic partner management and/or partner operations required
Experience negotiating contracts with large corporate clients
Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau)
Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success
Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity
Ability to work autonomously, adapt quickly, and drive process improvements
Strong communication skills with the ability to influence both internal and external stakeholders
Why SilverAssist SilverAssist is on a mission to simplify and support every step of the senior living journey — from finding the right community to financing the move and beyond. Join us as we build a marketplace that empowers families and helps our partners reach those who need them most.
Learn more about SilverAssist and our family of services, including Oasis Senior Advisors, ElderLife Financial, AidandAttendance.com, CareChanges, and FamilyAssets, at www.silverassist.com.
#J-18808-Ljbffr