Instructional Designer
American Society of Interior Designers, Nashville, TN, United States
Instructional Designer (QSR / Operations Training)
Location:
Remote/Hybrid in a main Steak n Shake Market
Department:
Learning & Development
Reports to:
VP Training
Steak n Shake
is seeking an experienced
Instructional Designer
to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.
This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of
quick-service restaurant (QSR), retail, or hospitality operations .
Responsibilities
Design and develop eLearning, instructor‑led training, and job aids for frontline and leadership role
Apply adult learning theory and instructional design models (ADDIE, SAM)
Align training with operational initiatives, menu changes, and promotion
Develop and manage content in the LMS; incorporate video and interactive learning
Evaluate training effectiveness using feedback, LMS data, and field metrics
Partner with Operations to pilot, refine, and roll out training program
Visiting restaurants to observe operations, validate effectiveness, and gather feedback
Qualifications
Bachelor's degree in Instructional Design, Education, or related field; Master's degree a plus
5+ years instructional design experience (QSR, retail, or hospitality preferred)
5+ years’ experience training frontline hourly teams and managers
Proficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
Data‑driven mindset with the ability to evaluate learning impact using Kirkpatrick‑type framework
Knowledge of food safety standards, QSR standards, and hospitality principles
Additional Detail
You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando
Average 5% travel for field observation, analysis, and implementation evaluation
Passion for operational excellence and learner‑centered design
Role is fast‑paced, operations‑driven with high visibility and impact
Opportunity to directly influence guest experience, team performance, and retention
About Steak n Shake Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.
#J-18808-Ljbffr
Location:
Remote/Hybrid in a main Steak n Shake Market
Department:
Learning & Development
Reports to:
VP Training
Steak n Shake
is seeking an experienced
Instructional Designer
to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.
This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of
quick-service restaurant (QSR), retail, or hospitality operations .
Responsibilities
Design and develop eLearning, instructor‑led training, and job aids for frontline and leadership role
Apply adult learning theory and instructional design models (ADDIE, SAM)
Align training with operational initiatives, menu changes, and promotion
Develop and manage content in the LMS; incorporate video and interactive learning
Evaluate training effectiveness using feedback, LMS data, and field metrics
Partner with Operations to pilot, refine, and roll out training program
Visiting restaurants to observe operations, validate effectiveness, and gather feedback
Qualifications
Bachelor's degree in Instructional Design, Education, or related field; Master's degree a plus
5+ years instructional design experience (QSR, retail, or hospitality preferred)
5+ years’ experience training frontline hourly teams and managers
Proficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
Data‑driven mindset with the ability to evaluate learning impact using Kirkpatrick‑type framework
Knowledge of food safety standards, QSR standards, and hospitality principles
Additional Detail
You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando
Average 5% travel for field observation, analysis, and implementation evaluation
Passion for operational excellence and learner‑centered design
Role is fast‑paced, operations‑driven with high visibility and impact
Opportunity to directly influence guest experience, team performance, and retention
About Steak n Shake Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.
#J-18808-Ljbffr