IT Service Desk Analyst: First-Line Support

A leading IT consulting firm in Michigan is seeking an L1 Technical Support engineer to provide first-line troubleshooting for hardware, software, and network issues. You will guide users through step-by-step solutions, document issues, and escalate complex problems as necessary. The ideal candidate should have strong communication skills and a comprehensive understanding of IT systems. This role offers a competitive salary and comprehensive employee benefits. #J-18808-Ljbffr