IT Service Desk Analyst: First-Line Support

A global IT services firm is seeking an L1 Technical Support engineer in Grand Rapids, Michigan. This role serves as the first point of contact for users, addressing hardware, software, and network issues through phone, email, and chat. The ideal candidate will have strong communication skills, foundational IT knowledge, and experience in customer support. The position offers a salary range of $60,000-$80,000, plus comprehensive employee benefits including medical coverage and time off. #J-18808-Ljbffr