CRM / Salesforce Systems Administrator
Pencor Services, Inc., Palmerton, PA, United States
Company: PenTeleData
WFH Shift: Monday-Friday, 8AM-5PM
Pencor and its subsidiaries are Equal Opportunity Employers
PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity for an experienced CRM Systems Administrator.
The CRM Systems Administrator is responsible for managing and supporting the CRM systems platform. Will be providing ongoing assistance to our 300+ user organization. The ideal candidate will be passionate about supporting user adoption and enhancing the implementation's business value. MUST have established residency in Pennsylvania.
Daily Duties Include
User management, system configuration and handling user support through Help Desk Cases
Developing custom objects, fields, workflows and validation rules to align with business processes and will set up automation to streamline tasks and boost efficiency without compromising stability or security
Creating and maintaining clear documentation to support users and internal teams
Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
Communicating with consultants and/or vendors when necessary
Other duties as assigned
Qualifications
Established residency in Pennsylvania
H.S. Diploma or G.E.D.
Salesforce Administrator Certification
Minimum 2 year experience as a CRM Systems Administrator; willingness to continue related education and maintenance certifications
Salesforce Proficency- Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
Experience with any additional CRM products a plus
Experience with CPQ (Configure, Price, Quote)
Experience with Conga Document Automation (Composer, Sign)
Proficiency with Agile Project Management / JIRA
Proficiency with DocuSign eSignature
Proficiency with GIT/Bitbucket
Proficiency with Microsoft 365
Excellent Communications Skills- Oral and Written
Excellent Organizational Skills
Excellent Problem Solving / Troubleshooting Skills
Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
Ability to be self-motivated and self-starter to handle multiple tasks
Ability to adapt to changing technology and changing needs of the company
Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
Ability to communicate effectively with all levels within the organization
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The CRM Systems Administrator is responsible for managing and supporting the CRM systems platform. Will be providing ongoing assistance to our 300+ user organization. The ideal candidate will be passionate about supporting user adoption and enhancing the implementation's business value. MUST have established residency in Pennsylvania.
Daily Duties Include
User management, system configuration and handling user support through Help Desk Cases
Developing custom objects, fields, workflows and validation rules to align with business processes and will set up automation to streamline tasks and boost efficiency without compromising stability or security
Creating and maintaining clear documentation to support users and internal teams
Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
Communicating with consultants and/or vendors when necessary
Other duties as assigned
Qualifications
Established residency in Pennsylvania
H.S. Diploma or G.E.D.
Salesforce Administrator Certification
Minimum 2 year experience as a CRM Systems Administrator; willingness to continue related education and maintenance certifications
Salesforce Proficency- Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
Experience with any additional CRM products a plus
Experience with CPQ (Configure, Price, Quote)
Experience with Conga Document Automation (Composer, Sign)
Proficiency with Agile Project Management / JIRA
Proficiency with DocuSign eSignature
Proficiency with GIT/Bitbucket
Proficiency with Microsoft 365
Excellent Communications Skills- Oral and Written
Excellent Organizational Skills
Excellent Problem Solving / Troubleshooting Skills
Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
Ability to be self-motivated and self-starter to handle multiple tasks
Ability to adapt to changing technology and changing needs of the company
Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
Ability to communicate effectively with all levels within the organization
#J-18808-Ljbffr