Director, Global Call Center Ops — NA & AU

A leading cruise company in Miami seeks a Director of Customer Service Solutions and Operations. This role is responsible for achieving growth in revenue and guest retention through effective management across customer service touchpoints. Candidates should have over 5 years of progressive leadership experience, particularly in revenue-generating environments, and demonstrate strong analytical and leadership skills. This position requires proficiency in managing both onshore and offshore teams to uphold high service standards and drive commercial success. #J-18808-Ljbffr