Director, Global Call Center Ops & Revenue (NA & AU)

A major cruise line operator is seeking a Director of Call Center Operations based in Miami, FL. The role involves driving revenue growth and enhancing guest lifetime value through exceptional service. The ideal candidate will have over 5 years of experience in customer service leadership, with a strong commercial acumen and proven ability to manage teams effectively. Responsibilities include optimizing service operations and ensuring consistent quality across all customer interactions. This full-time position offers opportunities for professional development and a dynamic work environment. #J-18808-Ljbffr