Director, Global Call Center Ops & Revenue (NA & AU)

A prominent cruise line company in Miami seeks a Director of Call Center Operations to lead customer service solutions and operations across North America and Australia. This role focuses on enhancing revenue growth and guest retention while ensuring high service standards. Candidates should have over 5 years of experience in customer service leadership, strong commercial acumen, and methodologies to improve the customer experience. The position requires a balance of managing onshore and offshore teams, ensuring empathetic guest interactions, and optimizing service delivery. #J-18808-Ljbffr