Senior Manager, Customer Marketing

Autodesk is seeking a strategic and operationally strong Senior Manager of Customer MarketingThis role is central to Autodesk’s commitment to putting customers first. You will elevate how customer voices are represented, activated, and celebrated across the organization.The ideal candidate is strategically creative—able to connect customer narratives to business outcomes—while also bringing the operational rigor needed to scale programs globally. You thrive in collaborative, fast-paced environments and confidently build trust and influence cross‐functional partners to drive alignment and results.**Responsibilities** Partner with Sales, Customer Success, Comms, Product and Industry Marketing, Demand Gen, Impact and Education teams to identify, develop, and activate customer stories across campaigns, events, digital, PR, and field enablement**Minimum Qualifications** **The Ideal Candidate*** Strategic thinking with strong execution focus* Enterprise program development and scaling expertise* Cross-functional leadership and influence* Customer-centric mindset* Data-driven decision making* Operational excellence* Executive presence* 5+ years of experience managing and developing high-performing teams* Proven experience building and scaling customer advocacy or reference programs for enterprise or global brands* Demonstrated ability to lead highly cross-functional initiatives across marketing and sales organizations* Strong operational mindset with experience building scalable processes and systems* Experience establishing KPIs and reporting frameworks to measure program impact* Excellent executive communication and stakeholder management skills12+ years of experience in customer marketing, advocacy, brand marketing, or related field**Preferred Qualifications** * Experience leading customer recognition or awards programs* Familiarity with reference management platforms and AI tools* Experience supporting ABM and enterprise sales motions* Strong storytelling instincts and ability to translate customer outcomes into compelling narratives* Experience working in global, matrixed organizations* Background in B2B SaaS, technology, or design/construction/engineering industriesExperience managing executive engagement or customer council programs #J-18808-Ljbffr