Business Development Coordinator (BDC Rep)
D'Arcy Auto Group, Joliet, IL, United States
At D'Arcy Automobiles we strive to make every customer a customer for life. Every employee at D'Arcy Automobiles is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
Medical
Dental
401K
Paid Training
Paid Vacation
Company Holidays
Responsibilities
Answer customer calls and establish follows-up with serviceappointments.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
Hours of operation will be 8:30am - 8pm with rotating Saturday shift, shift hours will vary
At least one previous role based in customer service experience
Team player with collaborative attitude
Prompt and courteous demeanor
Positive and enthusiastic personality
Must have strong computer skills
Must have a valid driver's license
Willing to submit to a background check
Call center experience a plus
Dealership experience a plus
Bilingual a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Benefits
Medical
Dental
401K
Paid Training
Paid Vacation
Company Holidays
Responsibilities
Answer customer calls and establish follows-up with serviceappointments.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
Hours of operation will be 8:30am - 8pm with rotating Saturday shift, shift hours will vary
At least one previous role based in customer service experience
Team player with collaborative attitude
Prompt and courteous demeanor
Positive and enthusiastic personality
Must have strong computer skills
Must have a valid driver's license
Willing to submit to a background check
Call center experience a plus
Dealership experience a plus
Bilingual a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr