Salesforce Quality Analyst/ Tester - ITS4
State of Minnesota, Saint Paul, MN, United States
Working Title: Salesforce Quality Analyst/Tester
Job Class: Information Technology Specialist 4
Agency: Minnesota IT Services
Job ID
: 92414
Location
: St. Paul
Telework Eligible
: Yes, #LI-Hybrid
Full/Part Time
: Full-Time
Regular/Temporary
: Unlimited
Who May Apply
: Open to all qualified job seekers
Date Posted
: 03/12/2026
Closing Date
: 03/25/2026
Hiring Agency/Seniority Unit
: Minnesota IT Services
Division/Unit
: Department of Human Services (DHS)
Work Shift/Work Hours
: Day Shift
Days of Work
: Monday - Friday
Travel Required
: No
Salary Range:
$37.07 - $61.14 / hourly; $77,402 - $127,660 / annually
Job Class Option
: Info Tech Quality Assurance
Classified Status
: Classified
Bargaining Unit/Union
: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status
: Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota's largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.
As the Salesforce Quality Analyst/Tester you will provide professional knowledge and skills in information systems software testing, quality assurance and quality control of application software and systems. This includes the quality of the coding itself and not just the outcome of the application execution. This position promotes appropriate testing methodologies, striving to identify and manage defects in the software systems. Level 4 Quality Assurance Analyst/Testers have advanced expertise. Duties performed by this position are complex, and of a smaller scope than those led by senior Quality Assurance Analysis/Testing staff (ITS5). The QA staff at this level require some direction, coaching, and mentoring when leading the quality assurance/analysis for projects.
_
We will be filling multiple vacancies from this one posting. All applicants will be considered for all vacancies. _** _ _
This position requires an employee to be onsite at 540 Cedar St., St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.
Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available
here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp)
:
This position requires a minimum of four (4) years of experience in performing IT quality analysis functions.
Experience must include:
Experience in Quality Assurance (QA) and software testing for large-scale enterprise applications, including manual and/or automated testing, and developing and executing test plans, test cases, regression testing, and defect tracking using industry-standard tools (e.g., Azure DevOps, JIRA, HP ALM, or similar
Experience testing Salesforce applications, including Sales Cloud, Service Cloud, or custom Salesforce implementations, with knowledge of objects, workflows, validation rules, and Apex triggers.
Experience working within the Software Development Life Cycle (SDLC) using Agile, Scrum, or hybrid methodologies.
Experience identifying, documenting, and managing defects, including root cause analysis and coordination with developers and business analysts to ensure timely resolution.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
Preferred Qualifications
Experience with Salesforce testing tools and automation frameworks, such as Provar, Selenium, Copado, Gearset, or Salesforce DX.
Experience performing Salesforce integration testing, including APIs, middleware integrations (e.g., MuleSoft), and data validation between Salesforce and external systems.
Experience conducting accessibility testing and security testing, including knowledge of WCAG standards and role-based security validation within Salesforce.
Strongly Preferred Qualifications
Advanced experience leading Salesforce QA efforts for enterprise-wide implementations, including test strategy development, risk analysis, and coordination across multiple workstreams.
Salesforce Administrator, Salesforce Platform App Builder, or related Salesforce certification.
Experience with Salesforce performance and load testing, including validating governor limits, bulk data processing, and high-volume transaction scenarios.
Experience mentoring QA staff and establishing QA standards, reusable test frameworks, and CI/CD validation processes within Salesforce DevOps pipelines.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I-983 or any other form that requires that the employer certifying to using E-Verify. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
Job Class: Information Technology Specialist 4
Agency: Minnesota IT Services
Job ID
: 92414
Location
: St. Paul
Telework Eligible
: Yes, #LI-Hybrid
Full/Part Time
: Full-Time
Regular/Temporary
: Unlimited
Who May Apply
: Open to all qualified job seekers
Date Posted
: 03/12/2026
Closing Date
: 03/25/2026
Hiring Agency/Seniority Unit
: Minnesota IT Services
Division/Unit
: Department of Human Services (DHS)
Work Shift/Work Hours
: Day Shift
Days of Work
: Monday - Friday
Travel Required
: No
Salary Range:
$37.07 - $61.14 / hourly; $77,402 - $127,660 / annually
Job Class Option
: Info Tech Quality Assurance
Classified Status
: Classified
Bargaining Unit/Union
: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status
: Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota's largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.
As the Salesforce Quality Analyst/Tester you will provide professional knowledge and skills in information systems software testing, quality assurance and quality control of application software and systems. This includes the quality of the coding itself and not just the outcome of the application execution. This position promotes appropriate testing methodologies, striving to identify and manage defects in the software systems. Level 4 Quality Assurance Analyst/Testers have advanced expertise. Duties performed by this position are complex, and of a smaller scope than those led by senior Quality Assurance Analysis/Testing staff (ITS5). The QA staff at this level require some direction, coaching, and mentoring when leading the quality assurance/analysis for projects.
_
We will be filling multiple vacancies from this one posting. All applicants will be considered for all vacancies. _** _ _
This position requires an employee to be onsite at 540 Cedar St., St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.
Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available
here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp)
:
This position requires a minimum of four (4) years of experience in performing IT quality analysis functions.
Experience must include:
Experience in Quality Assurance (QA) and software testing for large-scale enterprise applications, including manual and/or automated testing, and developing and executing test plans, test cases, regression testing, and defect tracking using industry-standard tools (e.g., Azure DevOps, JIRA, HP ALM, or similar
Experience testing Salesforce applications, including Sales Cloud, Service Cloud, or custom Salesforce implementations, with knowledge of objects, workflows, validation rules, and Apex triggers.
Experience working within the Software Development Life Cycle (SDLC) using Agile, Scrum, or hybrid methodologies.
Experience identifying, documenting, and managing defects, including root cause analysis and coordination with developers and business analysts to ensure timely resolution.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
Preferred Qualifications
Experience with Salesforce testing tools and automation frameworks, such as Provar, Selenium, Copado, Gearset, or Salesforce DX.
Experience performing Salesforce integration testing, including APIs, middleware integrations (e.g., MuleSoft), and data validation between Salesforce and external systems.
Experience conducting accessibility testing and security testing, including knowledge of WCAG standards and role-based security validation within Salesforce.
Strongly Preferred Qualifications
Advanced experience leading Salesforce QA efforts for enterprise-wide implementations, including test strategy development, risk analysis, and coordination across multiple workstreams.
Salesforce Administrator, Salesforce Platform App Builder, or related Salesforce certification.
Experience with Salesforce performance and load testing, including validating governor limits, bulk data processing, and high-volume transaction scenarios.
Experience mentoring QA staff and establishing QA standards, reusable test frameworks, and CI/CD validation processes within Salesforce DevOps pipelines.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I-983 or any other form that requires that the employer certifying to using E-Verify. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.