Salesforce Quality Analyst/ Tester - ITS4
Minnesota IT Services, Saint Paul, MN, United States
Position: Salesforce Quality Analyst/Tester. Location: St. Paul, Minnesota. Telework Eligible: Yes. Salary Range: $37.07 - $61.14 per hour; $77,402 - $127,660 per year. Full-time. Department: Department of Human Services (DHS). Work Shift: Day Shift.
Overview At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.
Responsibilities As the Salesforce Quality Analyst/Tester you will provide professional knowledge and skills in information systems software testing, quality assurance and quality control of application software and systems. This includes the quality of the coding itself and not just the outcome of the application execution. The position promotes appropriate testing methodologies, striving to identify and manage defects in the software systems. Level 4 Quality Assurance Analyst/Testers have advanced expertise. Duties performed by this position are complex, and of a smaller scope than those led by senior Quality Assurance Analysis/Testing staff (ITS5). The QA staff at this level require some direction, coaching, and mentoring when leading the quality assurance/analysis for projects.
We will be filling multiple vacancies from this one posting. All applicants will be considered for all vacancies.
Location and Telework This position requires an employee to be onsite at 540 Cedar St., St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume.
Four (4) years of experience in performing IT quality analysis functions.
Experience in Quality Assurance (QA) and software testing for large‑scale enterprise applications, including manual and/or automated testing, developing and executing test plans, test cases, regression testing, and defect tracking using industry‑standard tools (Azure DevOps, JIRA, HP ALM, or similar).
Experience testing Salesforce applications, including Sales Cloud, Service Cloud, or custom Salesforce implementations, with knowledge of objects, workflows, validation rules, and Apex triggers.
Experience working within the Software Development Life Cycle (SDLC) using Agile, Scrum, or hybrid methodologies.
Experience identifying, documenting, and managing defects, including root cause analysis and coordination with developers and business analysts to ensure timely resolution.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer‑focused approach grounded in active listening, empathy, and solution‑oriented problem‑solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: master’s degree for 18 months of experience; bachelor’s degree for 1 year; associate’s degree for 6 months.
Preferred Qualifications
Experience with Salesforce testing tools and automation frameworks, such as Provar, Selenium, Copado, Gearset, or Salesforce DX.
Experience performing Salesforce integration testing, including APIs, middleware integrations (MuleSoft), and data validation between Salesforce and external systems.
Experience conducting accessibility testing and security testing, including knowledge of WCAG standards and role‑based security validation within Salesforce.
Strongly Preferred Qualifications
Advanced experience leading Salesforce QA efforts for enterprise‑wide implementations, including test strategy development, risk analysis, and coordination across multiple workstreams.
Salesforce Administrator, Salesforce Platform App Builder, or related Salesforce certification.
Experience with Salesforce performance and load testing, including validating governor limits, bulk data processing, and high‑volume transaction scenarios.
Experience mentoring QA staff and establishing QA standards, reusable test frameworks, and CI/CD validation processes within Salesforce DevOps pipelines.
Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in E‑Verify. Minnesota IT Services will not sponsor applicant for work visas, including F‑1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I‑983 or any other form that requires that the employer certifying to use E‑Verify. All applicants must be legally authorized to work in the United States.
How to Apply Select ‘Apply for Job’ at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651‑259‑3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact If you have questions about this position, contact Delva Lilic at delva.lilic@state.mn.us.
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low‑cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
Tax‑free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well‑being
Support to help you reach your career goals:
Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: chore services, home repair, trip planning, child/elder care
Equal Opportunity Employers Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651‑259‑3637 or email careers@state.mn.us and let us know the support you need.
Veterans To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
Meet all Minimum Qualifications identified in this posting.
Meet all of the RSV criteria.
Submit a copy of your DD‑214 form by the closing date to delva.lilic@state.mn.us.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
Meet service requirements and have a verified service‑connected disability rating of at least 30%.
Provide qualifying documentation verifying the disability.
Meet all Minimum Qualifications identified in this posting.
You must submit all documentation by the closing date to delva.lilic@state.mn.us.
Current State Employees
This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 4/Info Tech Quality Assurance position and who are eligible to bid and apply within the seven day bidding period will be considered prior to filling the position via other means.
Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
About Minnesota IT Services Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation‑leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
Working together to improve the state we love. What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
#J-18808-Ljbffr
Overview At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.
Responsibilities As the Salesforce Quality Analyst/Tester you will provide professional knowledge and skills in information systems software testing, quality assurance and quality control of application software and systems. This includes the quality of the coding itself and not just the outcome of the application execution. The position promotes appropriate testing methodologies, striving to identify and manage defects in the software systems. Level 4 Quality Assurance Analyst/Testers have advanced expertise. Duties performed by this position are complex, and of a smaller scope than those led by senior Quality Assurance Analysis/Testing staff (ITS5). The QA staff at this level require some direction, coaching, and mentoring when leading the quality assurance/analysis for projects.
We will be filling multiple vacancies from this one posting. All applicants will be considered for all vacancies.
Location and Telework This position requires an employee to be onsite at 540 Cedar St., St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume.
Four (4) years of experience in performing IT quality analysis functions.
Experience in Quality Assurance (QA) and software testing for large‑scale enterprise applications, including manual and/or automated testing, developing and executing test plans, test cases, regression testing, and defect tracking using industry‑standard tools (Azure DevOps, JIRA, HP ALM, or similar).
Experience testing Salesforce applications, including Sales Cloud, Service Cloud, or custom Salesforce implementations, with knowledge of objects, workflows, validation rules, and Apex triggers.
Experience working within the Software Development Life Cycle (SDLC) using Agile, Scrum, or hybrid methodologies.
Experience identifying, documenting, and managing defects, including root cause analysis and coordination with developers and business analysts to ensure timely resolution.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer‑focused approach grounded in active listening, empathy, and solution‑oriented problem‑solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: master’s degree for 18 months of experience; bachelor’s degree for 1 year; associate’s degree for 6 months.
Preferred Qualifications
Experience with Salesforce testing tools and automation frameworks, such as Provar, Selenium, Copado, Gearset, or Salesforce DX.
Experience performing Salesforce integration testing, including APIs, middleware integrations (MuleSoft), and data validation between Salesforce and external systems.
Experience conducting accessibility testing and security testing, including knowledge of WCAG standards and role‑based security validation within Salesforce.
Strongly Preferred Qualifications
Advanced experience leading Salesforce QA efforts for enterprise‑wide implementations, including test strategy development, risk analysis, and coordination across multiple workstreams.
Salesforce Administrator, Salesforce Platform App Builder, or related Salesforce certification.
Experience with Salesforce performance and load testing, including validating governor limits, bulk data processing, and high‑volume transaction scenarios.
Experience mentoring QA staff and establishing QA standards, reusable test frameworks, and CI/CD validation processes within Salesforce DevOps pipelines.
Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in E‑Verify. Minnesota IT Services will not sponsor applicant for work visas, including F‑1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I‑983 or any other form that requires that the employer certifying to use E‑Verify. All applicants must be legally authorized to work in the United States.
How to Apply Select ‘Apply for Job’ at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651‑259‑3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact If you have questions about this position, contact Delva Lilic at delva.lilic@state.mn.us.
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low‑cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
Tax‑free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well‑being
Support to help you reach your career goals:
Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: chore services, home repair, trip planning, child/elder care
Equal Opportunity Employers Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651‑259‑3637 or email careers@state.mn.us and let us know the support you need.
Veterans To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
Meet all Minimum Qualifications identified in this posting.
Meet all of the RSV criteria.
Submit a copy of your DD‑214 form by the closing date to delva.lilic@state.mn.us.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
Meet service requirements and have a verified service‑connected disability rating of at least 30%.
Provide qualifying documentation verifying the disability.
Meet all Minimum Qualifications identified in this posting.
You must submit all documentation by the closing date to delva.lilic@state.mn.us.
Current State Employees
This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 4/Info Tech Quality Assurance position and who are eligible to bid and apply within the seven day bidding period will be considered prior to filling the position via other means.
Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
About Minnesota IT Services Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation‑leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
Working together to improve the state we love. What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
#J-18808-Ljbffr