Complaint Analyst
State of California, California, MO, United States
Overview
$6,031.00 - $7,547.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 3/24/2026 Application Methods:
Electronic (Using your CalCareer Account) or By Mail/Drop-off The Board of Barbering and Cosmetology is currently recruiting for an Analyst I or Analyst II to investigate consumer complaints and manage complaint cases that have been referred to the Attorney General\'s Office. In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. Please let us know how you heard about our position by taking this brief survey. CalCareers Exams:
Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job. You will find additional information about the job in the
Duty Statement . Working Conditions Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working. Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee\'s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay. Minimum Requirements
You will find the Minimum Requirements in the Class Specification. ANALYST II ANALYST I Shall Consider: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C Number of Positions:
Multiple Work Location
Telework:
Hybrid Job Type:
Permanent, Full Time Facility:
Board of Barbering and Cosmetology Department Information
The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners. DCA is a dynamic department consisting of 36 boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA offers many exciting career opportunities and is dedicated to hiring and retaining qualified employees. The California State Board of Barbering and Cosmetology licenses cosmetologists, barbers, hairstylists, manicurists, estheticians, and electrologists, and the establishments where their services are performed. The Board\'s mission is to ensure the health and safety of California consumers by promoting ethical standards and enforcing the laws of the barbering and beauty industry. The Board employs a diverse team of technicians, field inspectors, investigators, analysts, and managers. The Board has a licensee population of over 600,000 and operates from the Sacramento headquarters. Conflict of Interest:
This position is subject to Title 16, section 3830 of the California Code of Regulations, and the Department of Consumer Affairs\' Conflict of Interest Regulations. The incumbent must submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office. Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date to be considered. Dates printed on Mobile Bar Codes, such as QR Codes at the USPS, are not Postmark dates for timely filing. Final Filing Date:
3/24/2026 Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; other eligible applicants may be considered if no SROA/Surplus apply. Individuals eligible for a Training and Development assignment may also be considered. Applications will be screened and only the most qualified applicants will be selected to move forward. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply
Complete Application Packages (including STD 678) and applicable documents must be submitted to apply. Applications may be submitted electronically through CalCareers at www.CalCareers.ca.gov. If submitting a hard copy, include a completed Application Package. If you choose not to apply electronically, an alternative method is listed below: Address for Mailing Application Packages: Department of Consumer Affairs Office of Human Resources Attn: Recruitment Technician, JC 511052, GP 1625 North Market Blvd., Suite N-321, Sacramento, CA 95834 Address for Drop-Off Application Packages: Department of Consumer Affairs Office of Human Resources Recruitment Technician, JC 511052, GP 1625 North Market Blvd., Suite N-321, Sacramento, CA 95834. Drop-off hours: 08:00 AM - 05:00 PM. Note: Drop-off location may be non-operational on weekends and holidays. Required Application Package Documents: Current version of STD 678 (or electronic State Employment Application) and all experience/education relevant to the Minimum Qualifications. Resume is required and must be included. Statement of Qualifications (SOQ) is required. See SOQ Requirements for instructions. Applicants requiring reasonable accommodations for the hiring interview process should request accommodations when scheduled for an interview. Questions regarding reasonable accommodations may be directed to the EEO contact on this posting. Benefit information is available on the CalHR and CalPERS websites. The Board offers free parking and is located in Natomas, near restaurants and retail. Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process. Requests for Reasonable Accommodations and questions about Equal Employment Opportunity (EEO) may be directed to the Department\'s EEO Office. EEO Contact: EEO Officer, (916) 574-8280, EEO@dca.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). Statement of Qualifications
A Statement of Qualifications (SOQ) must be submitted with your application. It must be typed, single spaced, Arial 12 pt, and no more than one page. Include your name in the upper right corner. A resume cannot substitute for the SOQ. Address the prompts on experience managing changing priorities, analyzing complex issues, and gathering and presenting data with the programs used. Filing Instructions
If you are using education to meet minimum qualifications, include a copy of your degree or unofficial transcripts. Official transcripts will be required if selected. Electronic applications are preferred; hard copy submissions are allowed as described below. Do not include confidential information (SSN, DOB, marital status, EEO data, exam scores, LEAP information). Applicants should use the most current STD. 678 form. https://jobs.ca.gov/pdf/std678.pdf Multiple positions may be available. Application submission deadlines: - Electronic: by 11:59 p.m. on the final filing date. - U.S. Mail/Parcel: postmark by the final filing date. - Hand Delivery: by 5:00 p.m. on the final filing date. Scheduling restrictions apply. Do not submit to CalHR. Drop-off location may be non-operational weekends/holidays. If you need to update your application after submission, contact JobPostings@dca.ca.gov. For other questions, contact the CalHR CalCareer unit at (866) 844-8671. Equal Opportunity Employer
The State of California is an equal opportunity employer, prohibiting discrimination based on age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, national origin, political affiliation, race, religious creed, sex, and sexual orientation. The State maintains a drug-free workplace.
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$6,031.00 - $7,547.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 3/24/2026 Application Methods:
Electronic (Using your CalCareer Account) or By Mail/Drop-off The Board of Barbering and Cosmetology is currently recruiting for an Analyst I or Analyst II to investigate consumer complaints and manage complaint cases that have been referred to the Attorney General\'s Office. In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. Please let us know how you heard about our position by taking this brief survey. CalCareers Exams:
Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job. You will find additional information about the job in the
Duty Statement . Working Conditions Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working. Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee\'s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay. Minimum Requirements
You will find the Minimum Requirements in the Class Specification. ANALYST II ANALYST I Shall Consider: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C Number of Positions:
Multiple Work Location
Telework:
Hybrid Job Type:
Permanent, Full Time Facility:
Board of Barbering and Cosmetology Department Information
The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners. DCA is a dynamic department consisting of 36 boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA offers many exciting career opportunities and is dedicated to hiring and retaining qualified employees. The California State Board of Barbering and Cosmetology licenses cosmetologists, barbers, hairstylists, manicurists, estheticians, and electrologists, and the establishments where their services are performed. The Board\'s mission is to ensure the health and safety of California consumers by promoting ethical standards and enforcing the laws of the barbering and beauty industry. The Board employs a diverse team of technicians, field inspectors, investigators, analysts, and managers. The Board has a licensee population of over 600,000 and operates from the Sacramento headquarters. Conflict of Interest:
This position is subject to Title 16, section 3830 of the California Code of Regulations, and the Department of Consumer Affairs\' Conflict of Interest Regulations. The incumbent must submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office. Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date to be considered. Dates printed on Mobile Bar Codes, such as QR Codes at the USPS, are not Postmark dates for timely filing. Final Filing Date:
3/24/2026 Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; other eligible applicants may be considered if no SROA/Surplus apply. Individuals eligible for a Training and Development assignment may also be considered. Applications will be screened and only the most qualified applicants will be selected to move forward. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply
Complete Application Packages (including STD 678) and applicable documents must be submitted to apply. Applications may be submitted electronically through CalCareers at www.CalCareers.ca.gov. If submitting a hard copy, include a completed Application Package. If you choose not to apply electronically, an alternative method is listed below: Address for Mailing Application Packages: Department of Consumer Affairs Office of Human Resources Attn: Recruitment Technician, JC 511052, GP 1625 North Market Blvd., Suite N-321, Sacramento, CA 95834 Address for Drop-Off Application Packages: Department of Consumer Affairs Office of Human Resources Recruitment Technician, JC 511052, GP 1625 North Market Blvd., Suite N-321, Sacramento, CA 95834. Drop-off hours: 08:00 AM - 05:00 PM. Note: Drop-off location may be non-operational on weekends and holidays. Required Application Package Documents: Current version of STD 678 (or electronic State Employment Application) and all experience/education relevant to the Minimum Qualifications. Resume is required and must be included. Statement of Qualifications (SOQ) is required. See SOQ Requirements for instructions. Applicants requiring reasonable accommodations for the hiring interview process should request accommodations when scheduled for an interview. Questions regarding reasonable accommodations may be directed to the EEO contact on this posting. Benefit information is available on the CalHR and CalPERS websites. The Board offers free parking and is located in Natomas, near restaurants and retail. Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process. Requests for Reasonable Accommodations and questions about Equal Employment Opportunity (EEO) may be directed to the Department\'s EEO Office. EEO Contact: EEO Officer, (916) 574-8280, EEO@dca.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice). Statement of Qualifications
A Statement of Qualifications (SOQ) must be submitted with your application. It must be typed, single spaced, Arial 12 pt, and no more than one page. Include your name in the upper right corner. A resume cannot substitute for the SOQ. Address the prompts on experience managing changing priorities, analyzing complex issues, and gathering and presenting data with the programs used. Filing Instructions
If you are using education to meet minimum qualifications, include a copy of your degree or unofficial transcripts. Official transcripts will be required if selected. Electronic applications are preferred; hard copy submissions are allowed as described below. Do not include confidential information (SSN, DOB, marital status, EEO data, exam scores, LEAP information). Applicants should use the most current STD. 678 form. https://jobs.ca.gov/pdf/std678.pdf Multiple positions may be available. Application submission deadlines: - Electronic: by 11:59 p.m. on the final filing date. - U.S. Mail/Parcel: postmark by the final filing date. - Hand Delivery: by 5:00 p.m. on the final filing date. Scheduling restrictions apply. Do not submit to CalHR. Drop-off location may be non-operational weekends/holidays. If you need to update your application after submission, contact JobPostings@dca.ca.gov. For other questions, contact the CalHR CalCareer unit at (866) 844-8671. Equal Opportunity Employer
The State of California is an equal opportunity employer, prohibiting discrimination based on age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, national origin, political affiliation, race, religious creed, sex, and sexual orientation. The State maintains a drug-free workplace.
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