Entry Level Call Center Agent | Call Center Agent [COC0018017]
ProSidian Consulting, Charlotte, NC, United States
Entry Level Call Center Agent | Call Center Agent [COC0018017]
ProSidian seeks an Entry Level Call Center Agent | Call Center Agent [COC0018017] for program support on a exempt 1099 contract: no overtime pay basis contract contingent located CONUS - Charlotte, NC across the mid Atlantic region supporting strategic delivery of government and public services sector human capital solutions through temporary help services and recruiting/staff augmentation capabilities for the city of Charlotte (COC). Seeking entry level call center agent candidates with relevant government and public services sector experience (functional and technical area expertise also ideal) to support professional services engagement for government and public services sector clients such as COC. This as a contract contingent or contract W-2 (IRS-1099) call center agent functional area professional - staffing augmentation and recruiting services position; however, ProSidian reserves the right to convert to a full-time ProSidian employed W-2 position. Provide services and support as a staffing augmentation and recruiting services (entry level call center agent) in the government and public services industry sector focusing on human capital solutions for clients such as city of Charlotte (COC) | Charlotte cooperative purchasing alliance (CCPA) generally located in CONUS - Charlotte, NC and across the mid Atlantic region (of country/world). Responsibilities and duties - entry level call center agent | call center agent [COC0018017]: Answer inbound calls and resolve issues. Document call details and outcomes. Escalate complex cases to supervisors. Desired qualifications for entry level call center agent | call center agent [COC0018017] (COC0018017) candidates: Customer service or call center experience preferred. Education / experience requirements / qualifications: High school diploma or GED. Skills required: Communication, listening, problem-solving. Competencies required: Patience, empathy, adaptability. Ancillary details of the roles: May be assigned specific account portfolios. Uses CRM systems for case management. Other details: Works in a fast-paced, high-volume environment.
ProSidian seeks an Entry Level Call Center Agent | Call Center Agent [COC0018017] for program support on a exempt 1099 contract: no overtime pay basis contract contingent located CONUS - Charlotte, NC across the mid Atlantic region supporting strategic delivery of government and public services sector human capital solutions through temporary help services and recruiting/staff augmentation capabilities for the city of Charlotte (COC). Seeking entry level call center agent candidates with relevant government and public services sector experience (functional and technical area expertise also ideal) to support professional services engagement for government and public services sector clients such as COC. This as a contract contingent or contract W-2 (IRS-1099) call center agent functional area professional - staffing augmentation and recruiting services position; however, ProSidian reserves the right to convert to a full-time ProSidian employed W-2 position. Provide services and support as a staffing augmentation and recruiting services (entry level call center agent) in the government and public services industry sector focusing on human capital solutions for clients such as city of Charlotte (COC) | Charlotte cooperative purchasing alliance (CCPA) generally located in CONUS - Charlotte, NC and across the mid Atlantic region (of country/world). Responsibilities and duties - entry level call center agent | call center agent [COC0018017]: Answer inbound calls and resolve issues. Document call details and outcomes. Escalate complex cases to supervisors. Desired qualifications for entry level call center agent | call center agent [COC0018017] (COC0018017) candidates: Customer service or call center experience preferred. Education / experience requirements / qualifications: High school diploma or GED. Skills required: Communication, listening, problem-solving. Competencies required: Patience, empathy, adaptability. Ancillary details of the roles: May be assigned specific account portfolios. Uses CRM systems for case management. Other details: Works in a fast-paced, high-volume environment.