Technical - Content Search Engineering

As a **Lead Technical Product Owner**, you will play a critical role in executing Caterpillar’s Digital Strategy by driving the vision, roadmap, governance, and operational excellence of search product that is powering our ecommerce and other websites. You will own end‐to‐end search product lifecycle management, incorporating **IT Service Management (ITSM)** principles to ensure reliability, scalability, and quality across global digital platforms.* Oversee **incident, problem, and change management** processes for the Search platform.* Partner with Search leads to evaluate recurring issues, identify root causes, and drive permanent fixes.* Manage platform change requests with full visibility into scope, impacts, risk, cost, and approvals.* Govern SLAs, KPIs, and operational dashboards for Search and related services.* Ensure proper creation, maintenance, and quality of **knowledge articles**, runbooks, and support documentation.* Progressively complex professional experience.* Experience as a Product Owner/Manager, Lead Business Analyst, or Senior Project/Program Manager.* Experience leading technical teams and managing multiple projects simultaneously.* Experience working within ITSM processes (incident, change, problem).* Strong communication, organization, and stakeholder management skills.* Ability to handle sensitive, complex, or high-visibility issues.* Excellent written and verbal communication abilities.* Proven experience with Search products product management function* Work with engineering teams that build search solutions using (Any of the search platforms Lucid works, Coveo, Agolia, Constructor, Vertex Search AI – Commerce etc)* Technical product roadmap for search using AI/ML/ GenAI experience* Strong understanding on Search, commerce, AEM powered websites Integration etc* Strong expertise in search optimization ( Configuration, Algorithms for reranking, etc)* Understanding of Product search, Website Search , Data / Diagrams search technical components* Hands-on experience with Agile tools (Jira, DevOps, Rally, Mingle, etc.).* Experience with global onshore/offshore delivery models.* Experience collaborating with SRE/DevOps teams on reliability and performance improvements.* Product Owner certification (CSPO, SAFe POPM, etc.).* Strong understanding of SDLC, cloud platforms, and enterprise technology environments.* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement #J-18808-Ljbffr